[Hiring] IT L2 Operations Engineer @Volkswagen AG

Role Description

Volkswagen Group Services Iberia is building a new Level 2 IT Operations service for the digital products developed by TRATON R&D across the four brands of the group and four time zones. This service is being created from scratch, and the first team members will define it.

• Take second-level diagnosis and resolution for digital products: vehicle connectivity, FOTA/OTA campaign management, telematics, remote diagnostics, and fleet APIs.
• Diagnose incidents that Level 1 cannot resolve and either fix them or document them for Level 3 development.
• Build runbooks and incident catalogues as part of the job.
• Coverage window: 05:00 – 23:00 CET, Monday to Friday.
• English is the working language; Spanish is the office language; German is an asset.

Qualifications

• Degree in computer science, telecommunications, electronic engineering, or a related field — or equivalent professional experience.
• 3–5 years in Level 2 support, application operations, or platform operations.
• Experience in an SLA-driven service environment.
• Experience working in an international, distributed team.

Requirements

• 3–5 years in Level 2 support of cloud-hosted applications or connected products.
• AWS in daily operational use: EC2, S3, CloudWatch, IAM basics, and log analysis.
• Linux command line, and scripting in Python or Bash for diagnosis and routine automation.
• API troubleshooting: REST and JSON, request tracing, reading API and gateway logs.
• SQL at diagnostic level — able to query a database to confirm or discard a hypothesis.
• Monitoring and observability tooling: CloudWatch, Grafana, Splunk, Datadog or similar.
• ITSM tooling in daily use: JIRA, Confluence, and ideally ServiceNow.
• Technical writing in English — runbooks, work instructions, and escalation cases.
• English B2–C1.

Benefits

• 100% Remote Work Model in Spain
• Home Office Equipment Support
• Flex Work Schedule
• International Remote Work Policy
• Career Development Trainings
• Monthly Extra Allowances
• VW Group and Partnership Brands Discounts
• Employee Support Program