[Hiring] IT Intern @1Password

Role Description

The IT Support team helps 1Password employees get the technology they need to do their best work every day. We combine hands-on troubleshooting with modern tools, AI, and workflow automation to resolve issues and elevate the overall employee experience. As an intern on our team, you’ll work alongside experienced engineers to learn how support operations run, tackle real user requests, and help build smarter, faster support workflows.

This is a remote opportunity within Canada/US. This position will be for 4 months - January to April 2027.

What You Can Expect:

• Ticket intake and routing: Review new Freshservice tickets for completeness, apply categories and priorities using established guidelines, and route requests to the appropriate technician or team.
• Queue maintenance: Identify unassigned, aging, duplicate, or stalled tickets; follow up with ticket owners; and flag uneven workloads for the manager’s review.
• Reporting and administrative support: Compile standard reports on ticket volume, backlog, SLA performance, and common request types; prepare summaries for team meetings while leveraging AI toolkit.
• Collaborating with people across the department: Work with IT Engineering, Enterprise Systems, IT Operations, and the Workplace Technology teams.
• User communication and follow-up: Acknowledge requests, collect missing information using approved templates, share status updates, and confirm whether users still need assistance.

Qualifications

• Confidence: A willingness to take on new challenges, and see them through to completion.
• Humility: You're not afraid to ask "stupid" questions and make mistakes (as long as you learn from them).
• Curiosity: You look for better ways of doing things, even if everyone seems happy with how they are.
• Teamwork: We work together, and succeed as a team!

Bonus Points For:

• Organization and attention to detail: Keeps ticket information accurate, tracks deadlines, and follows through on outstanding tasks.
• Clear, professional communication: Writes useful ticket notes, asks focused questions, and provides courteous updates to users and technicians.
• Prioritization and sound judgment: Follows established urgency guidelines, recognizes when a ticket needs attention, and escalates appropriately.
• Basic technical literacy and willingness to learn: Understands common workplace technology and can follow troubleshooting guides and learn Freshservice workflows.
• Discretion and respect for access boundaries: Handles information carefully, follows documented procedures, and recognizes when a request requires additional discovery or authorization.

Our Culture

At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact.

Our Approach to Remote Work

We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of most roles.

How We’re Using AI Today

Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security.

What We Offer

• 🏝 Generous PTO policy - 2.08 days per month (1.5 work weeks per 4 month term)
• 💖 Company-wide wellness days (1 per quarter)
• 🌎 Employee-led inclusion and belonging programs and ERGs
• 🏠 Remote-first environment
• 🏆 Peer-to-peer recognition through Bonusly
• 💡 1Password University access and learning sessions
• 🥳 Monthly internship events and socials

Equal Opportunity Employer

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect.