[Hiring] IT Infrastructure Engineer @Techsurge Private Limited

Role Description

• Participate in a 24x7 shift or End-of-Day (EOD) support model, providing timely monitoring, issue resolution, and on-call support for critical business services.
• Provide hands-on support and administration for Automic Workload Automation, including job scheduling, workflow management, and batch processing activities.
• Monitor, manage, and ensure successful execution of batch jobs, identifying and resolving failures to maintain business continuity.
• Analyze job dependencies, workflow chains, calendars, and execution schedules to ensure seamless end-to-end processing.
• Support and troubleshoot GoAnywhere Managed File Transfer (MFT) platform for secure inbound and outbound file transfers.
• Manage and monitor file transfer activities using SFTP, FTP, FTPS, and other secure file transfer protocols.
• Investigate, diagnose, and resolve production incidents related to scheduling, batch processing, and file transfer operations within agreed SLAs.
• Coordinate with application, infrastructure, database, and business teams to address operational issues and implement permanent fixes.
• Perform root cause analysis (RCA), document findings, and recommend preventive measures to reduce recurring incidents.
• Support change, release, and maintenance activities while ensuring operational stability and adherence to established processes and controls.

Qualifications

• Required Experience is 10-14 Years

Company Description