[Hiring] IT Incident Manager @Henry Schein One

Role Description

We are seeking an experienced and forward-thinking Infrastructure Manager to lead the strategy, delivery, reliability, and continuous improvement of enterprise infrastructure platforms. This role is responsible for overseeing infrastructure engineering teams, driving operational excellence, enabling secure and scalable technology solutions, and ensuring technology investments support business objectives.

As an Incident Manager, you will drive rapid incident resolution, minimize business disruption, and uphold service excellence. You will lead high-impact response efforts, coordinate across teams, and drive root cause analysis to strengthen system resilience and operational efficiency.

This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to make a tangible impact on business continuity within HS1. If you are passionate about ensuring seamless IT operations and driving continuous improvement, this is the role for you.

This position is remote within the United States with up to 10% travel as needed. This position is not eligible for employment-based visa sponsorship. To be considered, candidates must be authorized to work in the United States for Henry Schein One without the need for current or future employer sponsorship.

Qualifications

• 5 or more years of increasing responsibility in IT Incident Management
• ITIL Expertise: Working knowledge of the ITIL framework and IT service management best practices
• Incident Tracking, ITSM & Observability Tools: Hands-on experience with platforms like Jira Service Management, Dynatrace, Splunk, New Relic, or similar tools
• Collaboration & Communication Tools: Comfort running incidents through tools like Microsoft Teams and Confluence
• Cloud & Infrastructure Knowledge: Familiarity with enterprise IT environments, cloud services, and infrastructure management, with some hands-on experience
• Change Management: Knowledge of best practices for managing IT changes efficiently
• Exceptional communication, multi-tasking, and conflict resolution skills
• Ability to build strong partnerships across all levels and departments within HS1
• Ability to analyze and solve complex problems and make quick decisions under pressure

Requirements

• Bachelor's Degree in Information Systems, Computer Science, or a related field
• Exposure to Windows/Linux environments, SQL, Active Directory, and scripting
• Experience building or maintaining AI assets such as prompts, templates, or workflows that standardize operational documentation
• Certifications: ITIL Foundation, PMP, or relevant technical certifications

Benefits

• A robust benefits package including health coverage
• Retirement savings with company match
• Paid time off
• Parental leave
• Wellbeing resources
• Education support
• AND MORE!

Company Description

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, and other US territories.