[Hiring] IT Engineer I @ClarisHealth

Role Description

ClarisHealth is seeking a dedicated and detail-oriented IT Support Specialist to join our team. The ideal candidate will provide technical support to end users, troubleshoot software, hardware, and networking issues, and ensure timely resolution of support tickets. The role requires both strong technical expertise and excellent customer service skills to support a dynamic work environment. This candidate would ideally be located in the Greater Nashville Area.

Qualifications

• Proven experience in an IT support or helpdesk role.
• Strong troubleshooting skills with software, hardware, and networking issues.
• Familiarity with ticketing systems and incident management.
• Ability to work independently, handle multiple tasks, and prioritize effectively.
• Excellent problem-solving abilities and attention to detail.
• Strong written and verbal communication skills.
• Experience with onboarding tasks, including workstation setup and user account creation.
• A strong researcher who can seek out effective solutions with minimal direction.
• Technically curious, with a passion for learning and growing in your role.
• The maturity to recognize when to ask for help rather than making potentially harmful changes without fully understanding the scope.

Requirements

• Windows Operating Systems: Expertise in Windows 10/11.
• Active Directory / Identity Management: Experience managing user accounts and permissions.
• Azure AD: Familiarity with Azure Active Directory.
• M365: Administrative experience with M365 (Office/Word/Excel, etc.).
• Amazon Cloud / AWS: Experience with AWS components such as EC2, ECS, VPC, Transit Gateways, Cross-account connectivity, and Cognito Identity.
• Security: Understanding of Endpoint Security, IDS/IPS, Zero Trust, Secure Email Gateway, and MDR/XDR. Experience with ZScaler, NetSkope, TrendMicro, Sophos, McAfee, and/or CloudStrike at an administrative level is a plus.
• Hardware Competency: Equivalent to A+ certification or similar. Bonus points for experience with Lenovo hardware.
• OS Imaging / .iso File Management: Proficiency in OS imaging and ISO file creation.
• Networking (LAN/WAN/SDWAN): Experience with Cisco, Meraki, Juniper, Palo Alto, Fortinet, etc.
• Customer Service: A customer-centric mindset with excellent communication and support skills.
• Database Management: Familiarity with MySQL, MongoDB, or Snowflake is a plus.
• ITSM Platforms: Experience with ITSM platforms like Atlassian/Jira; ServiceNow experience is a plus.
• IT Monitoring Systems: Knowledge of real-time/historical reporting, alerting, and monitoring tools.
• Compliance: Familiarity with regulations such as SOC2, HiTrust, ISO27001, NIST, GDPR, PCI, etc. Experience in healthcare or other regulated industries is a plus.
• Business Intelligence Platforms: Experience with Tableau, Amazon Q, or Domo is a plus.

Responsibilities

• Respond to and resolve support tickets related to software, hardware, and networking issues in a timely manner.
• Troubleshoot technical problems such as password resets, software installations, and network connectivity issues.
• Log all incidents and resolutions accurately in the ticketing system.
• Escalate complex technical issues to senior engineers as needed.
• Assist with onboarding tasks, including workstation setup and user account creation.
• Manage and prioritize tickets in the FIFO (First In, First Out) queue to ensure SLAs are met.
• Provide excellent customer service and communication throughout the support process.

Benefits

• Medical, Dental, and Vision Insurance – Enjoy medical, dental, and vision insurance that begins on your first day, ensuring your health and wellness are always supported.
• 401(k) with Matching and Immediate Vesting – Secure your financial future with a company match and instant vesting.
• Company-Paid Short-Term Disability (STD) – Added security for unforeseen circumstances.
• Company-Paid Personal Financial Advising – Expert guidance to help manage your finances.
• New Hire Stipend – A one-time stipend to purchase home office supplies (laptop and charging cable provided by the company).
• Pet Insurance Options – Choose from two carrier options to keep your furry friends covered.
• Paid Holidays – 9 company holidays plus 2 floating holidays for added flexibility.
• Virtual Counseling and Telemedicine – Company-paid access to mental health and medical support from the comfort of your home.
• Paid Parental Leave – Time to focus on family during this special chapter.
• Generous Vacation & Wellness Time – 4 weeks of vacation beginning accrual on day one, plus 1 additional week for wellness.
• Professional Development Stipend – After one year, enjoy a $500 annual stipend to invest in professional growth (e.g., certifications, webinars).