[Hiring] IT Engineer @Happyrobot Inc.

Role Description

We are looking for an IT Engineer based in Mexico to lead our internal technical operations and ensure our team functions without friction. You will be the first point of contact for all things tech—from onboarding new hires to managing access and maintaining our office infrastructure.

What You’ll Do

• Technical Support (Tier 1): Resolve hardware (macOS/Windows) and software incidents via our ticketing system.
• Onboarding & Offboarding: Ensure every new hire in the region has their equipment configured and access ready from the very first minute of Day 1.
• Identity & Access Management (IAM): Manage user lifecycles and permission changes across our corporate tools (Google Workspace, Slack, etc.).
• Device Management (MDM): Enroll and oversee our fleet of laptops using MDM solutions (Kandji, Jamf, or similar) to ensure 100% compliance with security policies.
• Office Infrastructure: Maintain local connectivity (WiFi/Networking), video conferencing systems (Zoom/Google Meet), and hardware inventory at our Spain office.

Qualifications

• 0–2 years in IT support, helpdesk, or junior systems administration.
• Hands-on experience with at least one IDP (Okta, Google Auth), one MDM, and one ticketing tool.
• Solid troubleshooting skills for both macOS and Windows.
• Professional English (B2+) and fluent/native Spanish.
• Comfortable in a high-growth startup environment; proactive attitude with a focus on autonomous problem-solving.

Requirements

• Opportunity to work at a high-growth AI startup, backed by top investors.
• Rapidly growing and backed by top investors including a16z, Y Combinator, and Base10.
• Take full ownership of projects and ship fast.
• Competitive salary + equity in a high-growth startup.
• Join a world-class team of engineers and builders.

Benefits

• Extreme Ownership: We take full responsibility for our work, outcomes, and team success.
• Craftsmanship: Putting care and intention into every task, striving for excellence.
• We are “majos”: Be friendly & have fun with your coworkers.
• Urgency with Focus: Create the highest impact in the shortest amount of time.
• Talent Density and Meritocracy: Hire only people who can raise the average.
• First-Principles Thinking: Strip a problem to physics-level facts and rebuild the solution from scratch.