[Hiring] IT Desktop Support @St. Louis

Role Description

Brinkmann Constructors is hiring an experienced IT Desktop Support Specialist to provide support for end users across all offices and remote locations. The ideal candidate will have at least 5 years of experience providing IT support for mid-to-large sized organizations. Environment is primarily a Microsoft Windows environment utilizing Office 365 and Azure.

• Installing and configuring hardware, software, and peripheral for end users
• Upgrading laptop computers, including migrating user data
• Build and configuration of equipment for new hires
• Creating new user accounts in Active Directory/Entra
• Provide end user technical support in a timely manner
• Maintain support requests in ZenDesk ticketing system
• Assist with mobile device upgrades and new deployments
• Maintain Asset tracking
• Periodic travel to Brinkmann regional offices and Job Sites

Qualifications

• Requires at least 5 years related work experience
• Bachelor’s degree, technical training or equivalent combination of education/experience
• Microsoft Windows 10/11 support
• iOS support skills
• Detail oriented
• Strong problem-solving skills
• Excellent customer service for employees
• Microsoft Entra
• Microsoft Office 365
• Experience with Zendesk or equivalent ticketing system
• Ability to prioritize tasks
• Must be willing to travel once every 1-2 months to provide support at regional office and job sites

Requirements

• The IT Desktop Supports work is primarily performed indoors at Brinkmann’s corporate office
• This role requires regular office hours, with potential for extended hours during reporting cycles
• Light physical effort is required, including the handling of objects up to 10 pounds
• Some standing, walking, sitting, talking and/or hearing

Benefits

• 100% employee ownership (ESOP)
• Annual bonus program
• Company-contributed 401K
• Competitive salary with annual merit increase
• Continuing education reimbursement
• Performance tools for added clarity of expectations and responsibilities
• Annual performance reviews
• Dedicated ambassador for assimilation into Brinkmann culture
• Comprehensive medical, dental, and vision plans with HSA
• Paid parental leave
• Work-life balance
• Seven paid holidays plus three floating holidays to celebrate what holidays are important to you
• Paid birthday off
• Family-oriented work environment
• Service awards with paid sabbaticals and milestone bonuses
• A positive and collaborative work environment
• Healthy lifestyle rewards
• Community involvement
• Team building events
• Local volunteer opportunities
• Non-profit support and fundraising