[Hiring] IT Client Technical Integration Specialist @Evri Group Recruitment Team

Role Description

Want to play a key role in delivering seamless technical onboarding for our clients? At Evri, our technology powers millions of deliveries, and our clients rely on accurate, reliable data connections to keep everything moving. We're looking for an IT Client Technical Integration Specialist to join us on a fixed-term contract until May 2027, playing a pivotal role in helping clients integrate seamlessly with our platforms and ensuring they can submit data, ship parcels and trade successfully with us at scale.

If you enjoy solving technical challenges, building strong client relationships and working in a fast-paced environment, this could be the ideal next step in your career. You'll work closely with both clients and internal teams to deliver smooth integrations, resolve technical issues and support a best-in-class onboarding experience.

Key Responsibilities

• Deliver technical onboarding for customers from integration design through to live trading.
• Configure and support integrations using REST/SOAP APIs, HTTP POST, FTP/SFTP and structured data files such as CSV, XML and JSON.
• Validate shipment, manifest, label and event data to ensure compliance with Evri requirements.
• Troubleshoot integration, connectivity and dataflow issues across customer, internal and third-party systems.
• Support integration testing activities ahead of go-live.
• Provide 2nd and 3rd line support for live integrations, resolving incidents and service requests within agreed SLAs.
• Maintain integration specifications, technical documentation and SOPs in line with platform updates.
• Work collaboratively with Sales, Client Management, Product, Development, Testing and Operations teams to support successful onboarding.

Qualifications

• Technically confident and client-focused.
• Experience supporting commercially valuable clients with strong communication skills.
• Understanding of API integrations and the ability to troubleshoot data exchanges.
• Knowledge of file-based integrations and data structures such as CSV, XML and JSON.
• Strong attention to detail, especially around data accuracy and label compliance.
• The ability to manage multiple integrations and prioritise effectively.
• A calm, solutions-focused approach, particularly during peak logistics periods.

Benefits

• Join a collaborative IT team where your expertise directly shapes the client experience.
• Help deliver integrations that drive operational success, reduce disruption and enable clients to ship at scale with confidence.

Company Description

We are Evri. Where everyone is welcome. We’re excited for the future. Let’s shape it together.

Everyone Belongs at Evri Group. We're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.

• Disability Confident Committed Employer
• Silver-accredited Inclusive Employer
• Partnership with Scope to make our workplace and recruitment process more accessible for everyone.