[Hiring] IT Applications Support @TaskUs

Role Description

The IT Applications Support professional acts as Level II support, performing analysis, diagnosis, and resolution of system-related problems. This role involves collaborating with Business Analysts and Development Teams to maintain application reliability, training corporate application team members, and driving support efficiency and quality assurance across global sites.

Key Responsibilities

• Support & Troubleshooting: Serve as the single point of contact for employees regarding corporate application issues. Troubleshoot and triage in-house and cloud-based applications (e.g., HCM, Financials, Recruiting, Payroll).
• Incident Management: Own user issues, coordinate resolutions, track progress, and communicate status updates in a timely manner. Adhere to service management principles to maintain high-quality customer service.
• Training & Documentation: Provide user training on corporate applications, support minor enhancements, and publish documentation to assist employees.
• Reporting: Generate weekly status reports outlining issue trends and support activities.

Qualifications

• Development & Coding: 1–2 years of experience with .NET technology. Solid understanding of object-oriented programming (OOP) and coding principles.
• UI Technologies: Familiarity with modern UI tech stacks (including AngularJS, ReactJS, JavaScript, HTML, CSS, Bootstrap, and Node.js).
• Databases & Frameworks: Knowledge of SQL/NoSQL databases and popular web application frameworks.
• Tools & Platforms: Experience with code versioning systems (Git, SVN) and cloud infrastructure platforms (AWS is an advantage).
• Methodologies: Understanding of Agile-SCRUM frameworks and ITIL standards for operational environments.
• Experience: Previous experience in operations help desk, service desk support, or IT service management.
• Administration: Functional knowledge of user administration, system configuration, and SQL scripting.
• Skills: Exceptional analytical, debugging, problem-solving, and communication skills. Ability to work independently and collaboratively in a remote, global team environment.

Requirements

• Can start ASAP or within 30 days.
• Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent.

Benefits

• Competitive industry salaries.
• Comprehensive benefits packages.
• Commitment to a People First culture.
• Inclusive environment and positive impact on the community.
• Encouragement of internal mobility and professional growth.