[Hiring] IT Analyst, Access Control @Power Digital

Role Description

As an IT Analyst, Access Control, you make sure the right people have the right access, and that we are not paying for access nobody uses. Reporting to the Sr. Manager, IT, you handle access and license requests through our ticketing system much like a helpdesk analyst, structure entitlements in Okta so access is granted by role and group rather than one-off, and partner with our Operations team to right-size license pools across our SaaS stack. Demand for this work is growing as we integrate acquired companies into our systems, so you will be central to bringing new teams on in a controlled, cost-conscious way.

Key Responsibilities

• Process access, license and entitlement requests in the ticketing system within SLA, with the correct approval captured on every request.
• Structure and maintain Okta entitlements: group-based and role-based access, app assignment rules, and ongoing clean-up of individual one-off assignments.
• Own license management: track seat counts and utilization per SaaS application, reclaim unused seats, flag over-provisioning, and partner with Operations to keep license counts within budget.
• Run periodic access reviews and support onboarding of acquired teams (access mapping, entitlement design, license consolidation).
• Employ AI technologies to enhance and optimize business processes.
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department.
• Other applicable or related duties as assigned.

Requirements

• 2+ years in an IT helpdesk, IT support or identity/access support role.
• Familiarity with Okta (or another identity provider) user, group and application administration.
• Comfortable in spreadsheets: reconciling license counts, utilization and cost data.
• Experience working in a ticketing system and following approval workflows.
• Vendor management experience is a plus.
• Detail-oriented with clear written communication; comfortable saying "not yet" politely when an approval is missing.
• Advanced spoken and written English (B2 or higher) and availability overlapping US business hours.

Key Performance Indicators (KPIs)

• Access Request SLA – 95% of access and license requests fulfilled within 1 business day (standard) and 4 hours (urgent), with 100% of requests carrying a recorded approval.
• License Spend – Unassigned or inactive seats held below 5% per application; monthly license utilization report delivered to Operations by the 5th business day; identified savings tracked against a quarterly target.
• Entitlement Hygiene – 90%+ of Okta application assignments granted via groups or rules rather than individually; zero unapproved admin-level grants.
• Access Reviews & Offboarding – 100% of quarterly access reviews completed on schedule; 100% of leaver access removed within 24 hours of notification.
• User Satisfaction – 4.5/5 or higher CSAT on post-ticket surveys.

Most Important Things (MITs)

• Right access, right person, right time, with the approval on record.
• Every license we pay for is being used; unused seats get reclaimed.
• Okta entitlements are structured by role and group, not improvised one-off.
• Partner with Operations on the numbers so license spend stays under control.
• Fast, friendly, helpdesk-quality service to teammates and newly acquired teams.