[Hiring] International IT Specialist @SIM

Role Description

An International IT Specialist provides administration and support for the technology portfolio which SIM International maintains. They also provide a member/associate perspective on the IT Services Team and in an organisational Community of Practice.

Responsibilities

• Works as part of the cross-functional IT Services Team to implement and maintain IT systems and services that are secure, reliable, cost-effective and relevant to SIM teams.
• Monitors and maintains the reliability, security and user experience of SIM’s IT systems.
• Complies with, updating as necessary, SIM’s IT processes, controls and risk management measures ensuring systems are production-ready, secure, supportable, maintainable and operationally sound.
• Provides support for Microsoft ecosystems applications.
• Responds to the needs, questions and requests of users in a timely manner.
• Resolves and/or escalates support requests.
• Works with vendors and service providers as needed.
• Encourages development of IT skills within SIM.
• Works with IT Services Team to develop system and practice recommendations for SIM, providing a member perspective in these conversations.
• Participates in a Community of Practice for those in SIM with IT skills and interest.
• Helps produce relevant, user-friendly content to be shared on the IT Site on SharePoint.
• Invests time and energy in their own spiritual vitality and well-being.
• Practices personal learning and development.
• Practices rest, renewal and Sabbath.

Qualifications

• Commitment to SIM’s Purpose & Mission and to the specific vision of SIM International.
• Commitment to disciple making and seeing people live as true disciples of Jesus Christ.
• Professional, reliable and humble, with strong interpersonal skills.
• An SIM Member or Associate, or willingness to become one.
• Experience in some, or all, of the following: IT development, cloud-based environments and administration, user support.
• Strong technical and analytical skills.
• Ability to provide end-user training.
• Flexibility to work across time zones.
• Oral and written fluency in English.

Requirements

• Degree or advanced certification in Computer Science or Information Systems (Desirable).
• Experience with Microsoft tenant administration, especially AI governance (Desirable).
• Experience with SharePoint, Power BI and Power Automate (Desirable).
• Experience with Oracle NetSuite (Desirable).
• Experience with BambooHR (Desirable).
• IT experience in an international mission environment (Desirable).
• Experience in cross-cultural relationships and ability to work collaboratively across cultures (Desirable).
• Experience working with a virtual team (Desirable).
• Multilingual, ideally Spanish, French or Portuguese (Desirable).

Location

A location with a reliable internet connection. (Minimum internet broadband connectivity of 25 Mbps download and 3 Mbps upload)