[Hiring] Infrastructure Specialist @New Charter Technologies

Role Description

At SSVA, a New Charter Company, we are seeking an Infrastructure Specialist in Charlotte, NC to deploy, manage, automate, and troubleshoot critical network, cloud, and server infrastructure across our small and mid-sized business clients. This role will serve as a technical escalation point for complex infrastructure issues, with a strong emphasis on:

• Cisco Meraki networking
• Microsoft Azure
• Network and server monitoring
• Infrastructure automation using PowerShell and Python

This position will support clients in the Charlotte, NC area and is available as a fully remote opportunity, with occasional travel to local client sites as needed.

In this role, you will take ownership of Cisco Meraki environments from deployment through ongoing support, including:

• Hardware staging, configuration, installation, user testing, and acceptance of firewalls, switches, wireless access points, VPNs, and SD-WAN solutions
• Applying the OSI model and leveraging tools such as Wireshark, packet captures, and the Meraki Dashboard to diagnose latency, packet loss, connectivity, wireless, and other user-impacting issues
• Determining when problems require ISP or carrier involvement
• Gathering and communicating relevant diagnostics and circuit information
• Coordinating escalations and dispatches
• Working with network providers through resolution

To be successful in this role, you will bring strong experience across:

• Azure
• Infrastructure monitoring
• Alert and alarm management
• Automation using PowerShell and/or Python

You will analyze network, server, and Azure alerts to identify root causes, develop and maintain automated runbooks, integrate with APIs and management platforms, and automate repeatable remediation and operational processes.

Qualifications

• 5+ years of experience working with small and mid-sized businesses in a services-based environment
• 5+ years of networking experience, including Meraki support
• 3+ years of experience supporting Azure environments
• 3+ years’ experience in Automation (Python, PowerShell)
• 3+ years’ experience understanding alert and alarm handling for Network, Server, and Azure Environments including automation of standard runbooks for alerts
• Able to install a Meraki Network from receiving the hardware to user testing and acceptance
• Use the OSI model to troubleshoot complex system and network issues
• Coordinate with network suppliers and carriers to resolve customer-impacting tickets
• Use packet analysis tools to identify the root cause of user-impacting tickets
• Experience installing and configuring Meraki Cloud Firewalls, VPNs, and SD-WAN environments is required
• Technical awareness: ability to match resources to technical issues appropriately
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
• Ability to multi-task and adapt to changes quickly
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast-moving environment
• Review IT publications, business journals, solution whitepapers and online materials to remain up to date with emerging business and technology trends
• Professional IT Certifications (or equivalent experience), such as:
  • Microsoft AZ-104
  • Microsoft AZ-140
  • CCNA or Meraki Solutions Specialist
  • Python Certification

Requirements

• Leverage the SSVA Proven Process (Front Runner) to drive client success in the areas of Growth, Business Efficiency, People, and Client Experience
• Develop in-depth knowledge of the service catalog and how it relates to customer needs
• Establish and maintain standard operating procedures to maintain client systems and protect data
• Own deployment and ongoing management of SSVA’s standardized management tools, and the daily secure administration of relevant systems
• Support and enforce a disaster recovery, security and backup and restore plan
• Confer with end-users and team members to assess equipment, process, and solutions necessary to reduce risk footprint
• Monitor tickets escalate from EUS, taking responsibility for resolution, partnering with internal resources as needed
• Troubleshoot, diagnose, and resolve issues associated with systems, servers, and network services
• Monitor and analyze emerging threats, vulnerabilities, and exploits, ensuring up to date patching for all products within the SSVA management tools
• Harden the configuration of devices and networks utilizing best practice with minimal interruption
• Work with partner company leadership to ensure the proper balance between enabling and securing, in relation to the client's organization, culture and ecosystem
• Travel to visit prospects and customers to engage in on-site client work, including demonstrating products and services as required

Benefits

• Compensation starting at $76,000+, plus bonus
• Offer determined by multiple factors including candidate experience and expertise