[Hiring] Infrastructure Analyst @Buckland

Role Description

This role is primarily focused on network administration, supporting the day-to-day operation, security, and performance of our network environment while also providing broader support across servers, virtualization, and enterprise systems. This is a great opportunity for a mid-level infrastructure professional who wants to grow their network expertise while staying hands-on across the wider infrastructure stack.

Responsibilities

• Network Administration
  • Administer and support network architecture, planning, and design initiatives including LAN, WAN, VLAN, MPLS, VPN, and hybrid cloud networking (Azure/AWS).
  • Monitor network performance and availability and troubleshoot connectivity and performance issues.
  • Support and help maintain firewall and perimeter security solutions (e.g., Fortinet) in collaboration with the Cyber Security team.
  • Implement and maintain secure remote access technologies (SSLVPN, IPsec, L2TP, SASE).
  • Assist with network capacity planning, design recommendations, and documentation of network hardware and configurations.
  • Follow established change management policies and procedures when testing, scheduling, and implementing network changes.
• Infrastructure Support
  • Support Windows Server environments, including Active Directory, Group Policy, and fileserver/print services.
  • Assist with the administration and optimization of virtualization platforms (VMware vSphere).
  • Provide support for Microsoft infrastructure platforms including Microsoft 365, Exchange, SQL Server, and Azure.
  • Participate in backup, archiving, disaster recovery operations, and DRP testing.
  • Maintain accurate infrastructure documentation, including network diagrams and system configurations.
  • Collaborate with the broader IT team on infrastructure projects, upgrades, and technology rollouts.
  • Provide escalation support for infrastructure-related tickets from the service desk.
• Other duties as assigned.

Qualifications

• Computer Science degree or diploma or equivalent education and work experience.
• 2+ years of relevant work experience in a technical support position.
• ITIL Foundations certification.
• Knowledge of ITSM processes, tools, and best practices.
• Networking fundamentals or proven networking certification.
• Microsoft 365, PowerShell scripting and Azure experience.
• Experience in the following:
  • Virtual server technologies such as VMWare.
  • Cloud Infrastructure.
  • Microsoft Exchange online or equivalent cloud-based system.
  • Windows enterprise applications, Active Directory, IIS, file servers, etc.
  • Microsoft SQL Server.
  • Desktop support for PC environment supporting Windows 10/11 and Microsoft Office suite.
  • Networking involving multiple platforms, Cisco/Nortel/HP/Dell/other vendors.
• Excellent problem solving and decision-making skills.
• Strong verbal and written communication skills.
• Ability to work independently.
• Must be legally eligible to work for the Company at all times.
• Valid Passport ability to occasionally travel if required to other offices locations in CAD/USA/MEX.

Benefits

• Competitive salary, benefits package, and matching retirement plan.
• Compensation range: $80,000–$110,000 annually (subject to experience).
• A friendly, collaborative work environment.
• Opportunities for professional development & ongoing learning.
• A chance to be part of a growing organization.
• Remote work arrangement available for applicants who are not local to a Buckland office.

Company Description

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.