[Hiring] IBM Tivoli Support Engineer @NTT DATA Services

Role Description

We are currently seeking an IBM Tivoli Support Engineer - REMOTE to join our team in Livonia, Michigan (US-MI), United States (US).

Role: IBM Tivoli Support Engineer / Application Support Engineer

Support Level: L2/L3

Day to Day Responsibilities:

• Provide L2/L3 production support for IBM Tivoli applications and components.
• Monitor Tivoli services, agents, servers, jobs, alerts, and system health.
• Troubleshoot Tivoli application/service failures and connectivity issues.
• Perform Tivoli service start/stop, configuration changes, agent maintenance, and health checks.
• Investigate alerts and production incidents using application and OS logs.
• Perform root cause analysis (RCA) for recurring or critical incidents.
• Support installation, configuration, patching, upgrades, and maintenance activities.
• Troubleshoot issues across Linux/Unix servers, databases, network connectivity, filesystem, CPU, and memory.
• Write and maintain Shell/Python scripts for monitoring, health checks, log analysis, and operational automation.
• Well versed with IBM Netcool Omnibus, different probes and integration with Tivoli monitoring.
• Work with database teams for Tivoli-related database connectivity and performance issues.
• Handle incident/change/problem/service-request tickets using ITSM processes.
• Maintain SOPs, runbooks, operational documentation, and knowledge articles.
• Participate in on-call/production support and major incident troubleshooting as required.
• Coordinate with IBM/vendor support for complex product issues.

Qualifications

• 6+ years in IBM Tivoli administration, configuration, monitoring, and troubleshooting.
• Strong command-line and system troubleshooting in Linux/Unix.
• Bash/Korn shell scripting and automation.
• Basic-to-intermediate Python scripting for support automation.
• SQL fundamentals; DB connectivity and troubleshooting.
• Networking knowledge including TCP/IP, DNS, ports, firewall, and connectivity troubleshooting.
• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.

Requirements

• Expected knowledge in IBM Tivoli, Linux/Unix, Shell Scripting, Python, Database, and Networking.

Benefits

• Starting pay range: $87,352 – 162,875.
• Incentive compensation based on individual and/or company performance.
• Medical, dental, and vision insurance with employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short and long term disability coverage.
• Paid time off.
• Employee assistance program.
• Participation in a 401k program with company match.
• Additional voluntary or legally-required benefits.