[Hiring] Senior Support Engineer @Nebius

Role Description

We are looking for a Support Engineer L2 to resolve complex technical issues escalated by Nebius clients. This position requires strong analytical skills, effective communication, and a customer-centric approach to deliver outstanding service and ensure operational continuity. You’re welcome to work remotely from the USA. Please note that this is a shift work.

• Diagnose and resolve technical issues, focusing on Linux, networking, security, Kubernetes and cloud environments.
• Analyze and resolve storage-related issues using a strong understanding of data storage concepts.
• Apply ML knowledge to assist with troubleshooting model deployment, performance issues and integration challenges in ML pipelines.
• Develop Python and Bash automation scripts to streamline processes and optimize workflows.
• Provide timely updates and clear customer explanations regarding issue status and resolutions.
• Escalate unresolved problems promptly to ensure minimal service disruption.
• Maintain and improve technical documentation to support troubleshooting and issue prevention.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 5+ years in technical support, with at least 3 years of hands-on experience in cloud environments.

Requirements

• Linux administration – advanced
• Networking – intermediate
• Kubernetes – intermediate
• Cloud solutions (AWS, Azure, GCP) – intermediate
• Python/Bash scripting – intermediate
• ML training, inference and pipelines – intermediate
• Data storage concepts – intermediate
• Troubleshooting and problem-solving – advanced

Benefits

• Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
• 401(k) plan: Up to 4% company match with immediate vesting.
• Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
• Remote work reimbursement: Up to $85/month for mobile and internet.
• Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.