[Hiring] Global IT Manager @Serverfarm

Role Description

Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries.

Key Accountabilities

• Team Leadership
  • Lead, mentor, and develop a growing distributed team of five to six systems and network professionals across multiple countries and time zones.
  • Own performance management, career development planning, hiring, and onboarding for the team.
  • Establish and enforce operating standards for documentation quality, ticket hygiene, change management, and on-call responsiveness.
  • Build genuine team cohesion across a remote workforce through deliberate communication rhythm, clear ownership, and shared standards.
• Operational Ownership
  • Own the availability, performance, and lifecycle of data center IT infrastructure across the global portfolio — server, storage, virtualization, network, and monitoring.
  • Ensure consistent execution of backup and restore validation, patching, monitoring coverage, and access management across all sites.
  • Own major incident response: coordinate the response, drive root cause analysis, and ensure remediation actions are completed.
  • Manage vendor and integrator relationships that support site IT — hold partners to their contractual commitments and professional standards.
  • Drive down alert noise and eliminate recurring incidents.
• Project and Buildout Delivery
  • Lead IT scope for new facility deployments and expansions — planning, procurement, structured cabling coordination, IDF and MMR standup.
  • Coordinate IT delivery against construction and commissioning schedules, escalating early when IT's window is compressed.
  • Manage the technical standards library — SOPs, build standards, naming and addressing conventions, and site documentation.
  • Partner with Corporate IT, Security & Compliance, Controls, and Operations to ensure site delivery is aligned across functions.
  • Manage hardware refresh cycles, capacity planning, IT capital and operating budget input for your area.

Qualifications

• Seven or more years in systems administration, network administration, or infrastructure engineering, including at least two years leading or managing technical staff.
• Demonstrated experience managing a distributed or remote team across multiple time zones.
• Working proficiency across Windows Server, Linux, virtualization, enterprise storage, and IP networking.
• Experience owning incident management and root cause analysis for business-critical infrastructure.
• Track record of establishing and sustaining operational standards and documentation.
• Strong written and verbal communication skills, including the ability to brief non-technical stakeholders and executives clearly.
• Willingness to travel to sites across North America and Europe as project schedules require.

Requirements

• $130,000 - $140,000 a year

Benefits

• Equal opportunity workplace
• Paid time off
• Paid holidays
• 401k
• FULL coverage medical, dental, and vision