[Hiring] GFOCC Tech @Amazon

Role Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

As a GFOCC Tech at ADSIPL, you will maintain and operate the world’s largest cloud computing infrastructure across a number of local and remote locations. The technicians are responsible for carrying out GFO infrastructure monitoring and servicing servers, network, and telecommunication equipment remotely from a centralized location. This requires the ability to drive change while maintaining excellent communications.

Key Job Responsibilities

• Remote troubleshooting of GFO sites network and compute Infrastructure
• Remote triaging and repairing server & network hardware in coordination with on-ground hands and eye support
• The role has 24X7 shift rotation
• Coordinate in resolving data center facility issues
• Coordinating remote hands & eyes for any site issues
• Participating in small to mid-size site improvement projects
• Building relationships with remote facilities to ensure swift response times to events
• Improving Safety and Security operational processes
• Participate in team/service provider meetings for metric and performance analysis
• Assist senior techs in quality check of the new site and edge network scaling projects handed over to operations
• Guide vendor resources on AWS GFO standards, policies, and guidelines providing remote hands and eye support

About You

• You are highly autonomous, very detail-oriented, and possess strong written & verbal communication skills
• You are a high-performing individual with a "can do" attitude
• Supervise with Colocation operators performing servicing or preventive maintenance
• Assist in performing root cause analysis for operational issues
• Perform first level trouble-shooting for facility and rack level events
• You have experience building relationships with internal and external teams/customers along with innovating effective solutions to resolve issues & problems as they arise
• You have previous hands-on technical troubleshooting experience and a proven ability to solve complex problems
• Create CMs (Change Management Tasks) to enable changes and maintenance at sites
• You will be required to provide remote support required by our internal teams
• Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization

Basic Qualifications

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure