[Hiring] ERP System Administrator @Trexon

Role Description

Join an established, well-resourced ERP team and work alongside a dedicated application development function rather than as a lone administrator. You'll keep a business-critical Epicor platform healthy across multiple company instances that run manufacturing, finance, and quality for the entire organization — work that is directly visible to operations and leadership. It's a real opportunity to own a core system and grow into broader ERP and business-systems responsibility over time.

Qualifications

• Associate’s degree in Information Systems, Computer Science, or related technical field, or a combination of education and hands-on ERP/BI administration experience (3+ years).
• Must be a U.S. Person as defined under ITAR (22 CFR 120.62).

Requirements

• 4+ years of hands-on Epicor ERP administration experience (E10/Kinetic strongly preferred).
• Experience in managing data loads for new Epicor implementations is required. Data Management Tool (DMT).
• Experience with pipeline orchestration such as Apache Airflow (or similar) is a plus.
• Experience with user security, menu maintenance, and multi-company administration is required.
• Experience in a manufacturing/engineer-to-order or configure-to-order environment is required.
• Familiarity with hosted or managed Epicor environments in GCCH is preferred.
• Proficiency reading, troubleshooting, and deploying BAQs, UBAQs, BPMs, dashboards, Application Studio customizations, SSRS reports, DMT solutions, and Power BI (hands-on development a strong plus) is required.
• Project management experience with ERP module implementations is preferred.
• Working understanding of ITAR and CMMC 2.0 compliance in an ERP context is required.

Job Responsibilities

• User & Security Administration:
  • Provision, modify, and deactivate user accounts across all company instances.
  • Perform menu maintenance and maintain menu structure across companies.
  • Administer security groups, field/method-level security, and role-based permissions.
  • Manage user licenses and access assignments.
• Support & Break/Fix:
  • Serve as the first point of contact for end-user issues; triage, troubleshoot, and resolve day-to-day problems.
  • Proven ability to troubleshoot Epicor issues, perform root cause analysis, and deliver scalable solutions that improve operational efficiency.
  • Escalate complex development issues to the application development team.
• Enhancement & Solution Deployment:
  • Deploy customizations, BPMs, BAQs, dashboards, and Application Studio layers built by the app dev team across DEV / PILOT / PROD.
  • Manage solution promotion and version control using Solution Workbench.
• Ticketing & Project Management:
  • Own and administer the ERP ticketing system; log, prioritize, track, and report on requests.
  • Coordinate and support project management for new module rollouts and implementations.
• Environment & Server Administration:
  • Maintain the Epicor application environment and database uptime (SQL server, task agent, SSRS, app servers/environments).
  • Coordinate infrastructure, patching, upgrades, and environment refreshes with our hosting / managed-services partner.
  • Monitor system health, performance, and scheduled processes. Support SQL Server database maintenance (indexes and transaction logs) in coordination with the hosting / managed-services partner.
  • Maintain Epicor functions and external database integrations.
  • Ensure successful nightly backups and weekly verification.
• Documentation & Training:
  • Create and maintain documentation for configurations, security roles, deployments, and standard operating procedures.
  • Develop end-user training materials and support adoption and standardization across sites.
  • Identify and drive continuous-improvement opportunities in ERP processes and how the business uses Epicor.
• Other responsibilities, initiatives and ad-hoc projects as required.

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for extended periods of time. The noise level in the work environment is usually low.

Salary Transparency

$100,000 — $105,000 USD