[Hiring] Enterprise Systems Support Administrator @The HALO Trust

Role Description

To provide operational support for core enterprise systems as part of the Systems Support team, ensuring incidents and service requests are effectively managed.

This role sits within the Enterprise Systems Support team and provides day‑to‑day operational support for NetSuite and other Enterprise systems (Fleet, HR etc). The post‑holder will manage and resolve support requests through Jira Service Management, supporting users across finance, and other business processes. The role focuses on incident resolution, access management, system administration, and continuous improvement, working closely with business users, IT colleagues, and third‑party vendors to ensure stable, secure, and well‑governed systems.

Responsibilities:

• Manage all support related issues across all Enterprise Systems resolving support requests through Jira Service Management, including system performance monitoring, issue triage, and ongoing platform optimisation across all programmes.
• Manage the day-to-day NetSuite administration as part of the support team including user setup, roles, permissions, and security access, ensuring consistent application of role-based access controls and best practice governance standards across all platforms.
• Configure and customise NetSuite (including fields, forms, records, workflows, dashboards, KPI’s, reminders and reports) to meet business needs and deliver real-time visibility across Finance, Procurement, Inventory, and Fixed Assets.
• Troubleshoot system issues and coordinate with third party partners and support where required.
• Carry out testing for system upgrades and rollouts.
• Uphold HALO’s core values and standards, promoting its ethos and mission statement.
• Ensure familiarity with and adherence to all HALO policies and procedures, especially the code of conduct and safeguarding.

Qualifications

• Proven experience supporting NetSuite in a production environment, including system administration, configuration and end user support.
• Experience managing NetSuite user accounts, roles, permissions, and access controls in line with security, compliance and governance best practice.
• Experience supporting business users with system queries, incidents, and service requests, including troubleshooting and root‑cause analysis and resolution management.
• Hands on experience configuring and maintaining NetSuite to meet business requirements including custom fields, forms, records, workflows, dashboards and reports.
• Experience supporting additional enterprise applications such as Fleetwave, HRIS platforms, JIRA/JIRA service Management or other business critical systems with the ability to develop expertise across a wider enterprise systems portfolio.

Requirements

• Experience supporting multiple programmes, subsidiaries, within a shared ERP environment.
• Familiarity with documenting support procedures, knowledge articles, or configuration decisions.
• Experience supporting or administering finance systems including Payhawk (expense management and corporate cards), Adaptive Planning (FP&A, budgeting and forecasting), and Solution7 or similar financial reporting and consolidation tools.
• Experience of using JIRA as a user or administrator.
• Experience of system testing, change control and user acceptance testing (UAT).
• Experience in a not‑for‑profit or complex, multi‑country operating environment.

Benefits

• 25 days’ annual leave plus 8 statutory holidays.
• Non-contributory life assurance.
• Private medical health cover.
• Pension contributions matched by HALO up to 5%.
• Emergency medical insurance while travelling overseas (including on leave).
• Flexible working policy.

Company Description

HALO is the leading global NGO addressing the impact and drivers of conflict in 30 countries and territories, with over 8,000 staff. Most of our staff are local employees and include a growing number of women.

Our primary duty is to serve people affected by conflict, clearing landmines and the explosive remnants of war that threaten lives and livelihoods long after fighting has finished. We make land safe where war has ended, while also assisting those affected by active conflict and endemic violence.

HALO addresses human suffering caused by armed violence in some of the world’s most fragile places, securing weapons and ammunition and working with both state and community actors to reduce the prevalence of armed violence.