[Hiring] Enterprise Active Directory & Email Services Lead @ASM Research

Role Description

The Enterprise Active Directory & Email Services Lead will lead the team responsible for enterprise identity, directory, authentication, and messaging services across a large hybrid environment. This role provides hands-on senior technical leadership, people management, and day-to-day delivery accountability for:

• Active Directory
• Microsoft Entra ID
• Identity synchronization
• ADFS/federation
• MFA
• Conditional Access
• Hybrid Exchange
• Exchange Online
• Microsoft 365 messaging
• Mail flow
• Email security
• Related DNS/certificate dependencies

The Lead will directly manage approximately 12 engineers and administrators, ensuring service reliability and compliance, driving modernization and automation, and acting as the senior escalation point for complex identity and messaging issues.

The successful candidate will be accountable for:

• Team leadership and staff development
• Operational excellence
• L2/L3 engineering support
• Incident and problem management
• Change quality
• Security hardening
• Service monitoring
• Audit readiness
• Documentation
• Stakeholder communication
• Continuous improvement

Qualifications

• Secret clearance required, or as specified by the account/client.
• 10+ years of experience in enterprise infrastructure, identity, directory, messaging, or Microsoft platform operations/engineering.
• 5+ years of experience with Active Directory and Microsoft identity services in large hybrid enterprise environments.
• 5+ years of experience with Exchange, Exchange Online, Microsoft 365 messaging, SMTP/mail flow, and email security operations.
• 3+ years directly leading, supervising, or managing technical teams (preferably 10+ personnel), including performance management, staffing, and coaching.
• Demonstrated experience with ITSM, incident/problem/change management, service metrics, documentation, and client/stakeholder governance.

Requirements

• Own enterprise service health, reliability, security posture, and L2/L3 support for AD, Entra ID, ADFS, identity synchronization, hybrid Exchange, Exchange Online, and email security platforms.
• Govern AD forest/domain design, sites/services, domains/trusts, GPO, delegation, DNS, replication, SYSVOL, and functional-level standards.
• Govern Entra ID, Conditional Access, MFA, SSO, authentication methods, application integrations, modern authentication, and legacy protocol reduction.
• Own hybrid Exchange and Exchange Online service health, mail routing, connectors, SMTP relays, transport rules, mail traces, certificates, and Exchange hybrid optimization.
• Drive SPF, DKIM, DMARC, anti-phishing controls, email security gateway tuning, retention-related controls, and messaging compliance readiness.
• Lead high-severity incident response, root-cause analysis, corrective-action planning, and problem management.
• Define and monitor service KPIs/SLOs for directory, authentication, synchronization, mail flow, and email security.
• Review and approve complex architectural and operational changes, ensuring risk assessment, rollback planning, and documentation.
• Drive modernization, automation, technical debt reduction, configuration baselines, and runbook maturity.
• Partner with cybersecurity, cloud, VMware, platform, network, application, and compliance teams.
• Lead client/service governance forums and communicate priorities, risks, incidents, and service health in business terms.

Benefits

• Compensation ranges for ASM Research positions vary depending on multiple factors, including but not limited to location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience.
• The compensation displayed for this role is a general guideline based on these factors and is unique to each role.
• Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

Company Description

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

• All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age.
• All decisions on employment are made to abide by the principle of equal employment.