[Hiring] Desktop Support Technician @ScalableOS

Role Description

Experienced Desktop Support Technician with strong Windows OS and network troubleshooting skills, capable of independently handling Tier 2.5 support tickets, including:

• VPN
• Password resets
• Software installations
• Patches
• Printer issues

Proficient with ticketing and remote management tools such as ConnectWise, Zendesk, and Jira, with experience leading teams and working effectively in long-term remote and night shift environments.

Qualifications

• Strong Windows OS experience (Mac support is a plus but not required)
• MSP experience preferred, followed by IT vendor support experience, then internal IT
• Familiarity with ticketing/RMM tools; ConnectWise is preferred, but experience with similar tools (e.g., Zendesk, Jira) is acceptable
• IT Certifications are nice to have, not required
• Open to consider other remote tools: ConnectWise / RMM / Manage / Zendesk / Jira
• Targeting Tier 2.5 support level & experience
• Candidates must work independently with minimal oversight
• Experience: At least ~5 years working with a ticketing system

Requirements

• Should be willing to accept a long-term work-from-home arrangement
• Should be amenable to a permanent night shift schedule (CST)