[Hiring] Desktop Support Specialist Engineer @Ventra Health

Role Description

The Desktop Support Specialist will serve as the initial, and escalation, point of contact for telephone and email inquiries for the company’s software applications, hardware, printers, video conference, and remote technologies. The position will provide onsite and remote system and application support to users on a regular basis and occasional after-hours and emergency requests.

• Serve as the initial point of contact for telephone and email inquiries.
• Provide onsite and remote support to users.
• Support users with Microsoft Windows v10/11+, Microsoft Office and O365 product suites.
• Desktop/Laptop imaging builds, rebuilds, and deployments.
• Updating and tracking IT assets including software licensing and hardware inventory.
• Participates with research, documentation, planning, implementation, and ongoing support.
• Basic troubleshooting with wired and wireless networking.
• Document standard operating procedures as requested and identify and improve processes and procedures used by the team.
• Follow up on calls that are escalated to other groups and departments.
• Maintain confidentiality and protect trade secrets as required by HIPAA, clients, and company policies.
• Perform related work as assigned.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• At least three (3) years providing telephone and remote based technical support and/or desk-side technical support, working with Microsoft Windows, internet, and network technologies.

Requirements

• Strong customer service and personnel skills.
• Excellent written and verbal communication skills.
• Possess the ability to interface with end-users effectively.
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner.
• Ability to remain flexible and work within a collaborative and fast-paced environment.
• Strong knowledge on the use of a computer, telephone, internet, copier, fax, and scanner, as well as system imaging and deployment (desktop and laptop).
• Solid knowledge of PC systems (desktop and laptop), as well as imaging and deployment.
• Ability to manage time and workload effectively.

Benefits

• Eligible for Ventra performance-based incentive plan.
• Referral bonus for referring friends.