[Hiring] Desktop Analyst @Urban Outfitters

Role Description

URBN is looking for a Desktop Analyst that will be responsible for providing technical support for all corporate employees at the Navy Yard campus, off-site offices, as well as remote workers. Support includes but is not limited to, computers, mobile devices, printers, software, video conferencing equipment, and other peripherals.

• Provides support for employees across the Navy Yard campus, off-site offices, and remote workers.
• Utilize troubleshooting techniques to diagnose and resolve issues submitted through our help desk website as well as case escalations submitted via our remote support teams.
• Maintain Zoom rooms across Navy Yard campus and off-site offices.
• Manage hardware deployment for new employees and refreshed equipment for existing employees.
• Responsible for shipping and receiving equipment.

Qualifications

• Experience troubleshooting Windows 10, macOS, ChromeOS, iOS, and Android devices.
• Microsoft Office 365 experience (Office apps, OneDrive/SharePoint).
• Excellent communication skills (written and verbal).
• Ability to manage and prioritize workload to ensure support requests are handled with SLA’s.
• Excellent customer service, interpersonal, and organizational skills; ability to multi-task in a fast-paced changing environment.

Benefits

• Medical, dental, vision.
• PTO.
• Generous employee discounts.
• Retirement savings.
• And much more!