[Hiring] Data Center Command Center Technician @Amazon

Role Description

A100 Row Serviços de Dados BRA is seeking a highly motivated and technically proficient individual to provide remote support for our non-core Data Center (Edge, Outpost, Local Zones) operations. This role requires an advanced technical skill, a strong problem-solving mindset, excellent communication skills and the ability to ensure seamless operation with maximum efficiency.

As a Global Field Operations Command Center Tech (GFOCC Tech) at A100 Row Serviços de Dados BRA, you will play a key role in maintaining and operating one of the world’s largest cloud computing infrastructures across multiple local and remote locations. In this capacity, you will be responsible for monitoring and servicing non-core Data Center infrastructure, including servers and networking equipment remotely from a centralized location. This role requires a proactive and detail-oriented approach, as you will be expected to drive operational improvements while ensuring seamless communication across teams.

Your day job will include:

• Remote troubleshooting of non-core DC network and compute Infrastructure;
• Remote triaging and repairing server & network hardware in coordination with on ground hands and eye support;
• 24x7 Oncall and first responder for critical issues;
• Coordinate with remote hands & eyes for resolving DC facilities and IT infrastructure issues;
• Participate in small-size improvement projects;
• Building relationships with remote facilities to ensure swift response times to events;
• Assist senior techs in quality check of the new site and edge network scaling projects handed over to operations;
• Guide vendor resources on AWS DC standards, policies and guidelines providing remote hands and eye support.

Qualifications

• You are an autonomous, detail-oriented professional with exceptional written and verbal communication skills, enabling you to clearly articulate technical concepts and engage with a variety of stakeholders.
• As a high-performing individual, you approach challenges proactively and are adept at navigating complex technical environments.
• You have experience supervising and collaborating with colocation operators to ensure timely and accurate servicing and preventive maintenance of critical infrastructure.
• You are proficient in first-level troubleshooting for facility and rack-level events, ensuring swift resolution to minimize downtime and service disruption.
• You have a proven ability to build and maintain strong relationships with internal teams and external stakeholders, ensuring effective collaboration to resolve issues as they arise.
• Your hands-on technical experience and ability to execute directed work make you a reliable resource for identifying, diagnosing, and resolving issues efficiently.
• You will be expected to work closely with teams across different regions, requiring an understanding of diverse cultural perspectives and effective communication in a global environment.
• You possess a solid understanding of support concepts such as ticketing systems, root cause analysis, and task prioritization, ensuring that all issues are tracked and resolved in a timely manner.

Requirements

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• High school or equivalent diploma.

Preferred Qualifications

• 1+ years of Computer Hardware Repair, Infrastructure Cabling, Network Deployment, or Data Center Operations experience.