[Hiring] Corporate Technology Support Engineer @Red Robin

Role Description

The Corporate Technology Support Engineer provides high-quality technical support and endpoint technology services for Restaurant Support Center (RSC) Team Members, Executive Leadership, remote Team Members, and field-based users. This is a hands-on corporate technology role for someone who enjoys solving problems, taking ownership of technical issues, and creating an excellent support experience.

The Corporate Technology Support Engineer works across various technologies including:

• Windows and macOS devices
• Microsoft 365
• Microsoft Intune
• Entra ID
• ServiceNow
• Teams Rooms
• Endpoint security tools

The successful candidate combines strong troubleshooting skills with excellent customer service and professional communication. They are comfortable working independently, know when to collaborate or escalate, and take ownership of issues through resolution. They also look beyond individual support requests to identify recurring problems, improve processes, strengthen documentation, and make the technology environment easier to support.

Qualifications

• 5+ years of hands-on experience in corporate IT support, desktop support, endpoint support, or a similar technical support role
• Experience providing technical support to Executive Leadership, VIP users, or other business-critical users
• Hands-on experience troubleshooting Windows PCs, laptops, peripherals, and Microsoft Office/Microsoft 365 applications
• Hands-on experience supporting Microsoft Exchange Online and Outlook in a corporate environment
• Microsoft Intune or another enterprise endpoint-management platform
• Working knowledge of Active Directory and/or Microsoft Entra ID
• Experience diagnosing and resolving hardware, software, connectivity, identity, and application issues
• Experience supporting users through an ITSM or ticket-management platform such as ServiceNow
• Working knowledge of basic networking concepts, including TCP/IP, Wi-Fi, DNS, and network connectivity troubleshooting
• Demonstrated ability to independently troubleshoot unfamiliar technical problems and drive issues through resolution
• Strong written and verbal communication skills with the ability to explain technical issues clearly to nontechnical users
• Strong customer-service skills and the ability to provide professional support to users at all levels of an organization
• Ability to organize and prioritize competing incidents, service requests, operational responsibilities, and project work
• Strong attention to detail and consistent follow-through

Requirements

• Experience with several of the following is preferred:
• macOS administration and support
• Microsoft Teams and Teams Rooms
• BeyondTrust or similar remote-support or privileged-access technologies
• Endpoint security and device-compliance technologies
• Enterprise Wi-Fi and network troubleshooting
• Mobile-device support and management
• IT asset-management and device-lifecycle processes
• ITIL practices or ITIL Foundation certification

Benefits

• Compensation Range: $75,235.00 - $106,062.25
• Red Robin is an Equal Opportunity & E-Verify Employer

What Success Looks Like

• A successful Corporate Technology Support Engineer does more than close tickets. They take ownership of the technology experience and help leave the environment better than they found it.
• Resolving technical issues thoroughly and efficiently while providing an excellent support experience
• Building trust with Team Members and business leaders through responsive communication and dependable follow-through
• Handling increasingly complex technical issues with appropriate independence
• Identifying recurring problems and helping address their underlying causes
• Maintaining reliable, secure, and well-managed corporate endpoints
• Creating documentation and repeatable solutions that make the entire IT team more effective
• Maintaining accurate technology asset information throughout the device lifecycle
• Contributing ideas that improve support processes, endpoint standards, and the overall Team Member technology experience
• Continuously developing technical knowledge and taking on increasingly complex responsibilities

Education

• High school diploma or GED required
• Relevant technical certifications, technical education, or additional IT training are a plus

Other Requirements

• Ability to work onsite at the Restaurant Support Center as required
• Ability to lift and transport IT equipment weighing up to 40 lbs
• Occasional planned after-hours, project-based, or emergency support may be required
• Occasional travel may be required for technology support or project initiatives