[Hiring] Core Network Technician IV @GCI Communication Corp

Role Description

GCI's Core Network Technician IV will be responsible for the operation and maintenance of the company’s core networks to ensure optimal network availability, performance, and reliability. This includes:

• Proactively monitoring and supporting critical systems and network components.
• Ensuring uninterrupted infrastructure functionality and adherence to industry standards.
• Collaborating closely with technical support teams, engineering staff, and internal business units.
• Coordinating the installation, upgrades, testing, commissioning, and troubleshooting of network elements.
• Ensuring compliance with established company change management policies and procedures.

Qualifications

• A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.
• High School diploma or equivalent.
• Minimum of ten (10) years of increasing responsibility and experience within a telecommunication central office, or related environment.
• Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training (preferred).
• Telecom industry or job specific certifications (preferred).
• Experience with Ciena and Nokia (preferred).

Requirements

• Conduct daily operational checks and perform routine preventative maintenance on all Core Network elements.
• Provide technical support for a variety of network elements to ensure compliance with established Service Level Agreements (SLAs).
• Diagnose, troubleshoot, and repair network equipment and related hardware.
• Deliver technical assistance and guidance to both internal teams and external partners.
• Effectively communicate real-time system status updates to relevant stakeholders.
• Administer and provide ongoing support for system applications across multiple vendor platforms.
• Coordinate and execute system software, firmware, and hardware upgrades.
• Coordinate the installation, testing, and troubleshooting of transmission facilities.
• Monitor and track repair parts and materials in accordance with established inventory and asset management procedures.

Benefits

• $2,500 Hiring Bonus!

Competencies

• ACCOUNTABILITY: Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES: Interacts with people in a way that builds mutual trust, confidence, and respect.
• COLLABORATION: Works effectively with others to accomplish common goals and objectives.
• COMMUNICATION: Conveys thoughts and expresses ideas appropriately and professionally.
• COMPLIANCE: Follows internal controls; protects company and customer confidential information.
• CUSTOMER FOCUS: Develops positive rapport with customers; demonstrates commitment to service excellence.
• RELIABILITY: Consistently follows through on assigned tasks as expected.
• RESULTS: Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
• SAFETY & SECURITY: Supports a safe work environment by following all workplace safety rules and guidelines.

Physical Requirements and Working Conditions

• Daily moving, traversing, and positioning self on varied uneven or unstable surfaces.
• Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally.
• High degree of dexterity and coordination to operate hand tools.
• Visual acuity necessary to identify, inspect, observe, and assess details.
• Ability to clearly distinguish colors for driving and identifying cables.
• Subject to adverse weather and driving conditions.
• Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment.
• Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold.
• Overtime, shift work, and on call required.

Background / Security Conditions

• Background and security checks are subject to Level 1 background checks.
• Badging may be required depending on assignment of work location.
• Drug and Alcohol testing as needed.
• Participation in a DOT or non-DOT drug and alcohol testing program may be required.

Culture, Engagement, and Connection

At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated.

EEO

GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.