[Hiring] Computer Operator @Kyndryl

Role Description

Computer Operators at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment.

• Perform batch operations as per service agreements.
• Analyze first-level issues across systems.
• Resolve/routing issues as appropriate.
• Develop support system management processes specific to customer requirements.
• Ensure the highest level of service to our customers.

If you have a passion for technology and a desire to continually improve your skills – this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry.

As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you – and we’re invested in paving the way.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19; however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Qualifications

• At least 2 years’ experience in an Operations environment.
• At least 2 years’ hands-on experience working with Windows and Office products, including Word, Excel, and Teams.
• Excellent customer relations/communications skills.
• Ability to detect and troubleshoot problems and navigate independently.
• Ability to work an Alternate Work Schedule (AWS) to maintain 24x7 support (any shift, weekends, holidays).
• Working knowledge of Network fundamentals such as Routers, Switches, and Circuits.

Requirements

• Candidates will be required to pass stringent background checks.

Skills Preferred

• Working knowledge of the Major Incident process.
• Working knowledge of the Problem and Change processes.
• Experience with one or more of the following:
• Access Credentials and Entitlements System (“ACES”), Ansible Controller, BMC TrueSight (BNA), Confluence, Control-M, Data Loss Protection (“DLP”).
• Data Protection Suite Commcell Console, Dynatrace Enterprise Manager, FedIdentity.
• GitLab / GitHub, Grafana, Infoblox internet protocol administration (“IPAM”), Jenkins, Jira/Rally.
• Collaboration Platform, MIR3, Okta, Omnibus(Netcool), Privileged Session Manager (“PSM”).
• PuTTy / Secure CRT, Secure Virtual Desktop.
• ServiceNow/Configuration Management Database (“CMDB”).
• SevOne & Thousand Eyes, Splunk Enterprise, VMware vSphere, VMware Workspace ONE, WebSphere Admin Console.

Education

• High school education required.
• College education preferred.

Compensation

The compensation range for the position in the U.S. is $55,200 to $99,240 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills, and experience. For part-time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city, or local minimum wage requirement.

• California (San Francisco Bay Area): $66,240 to $119,040.
• California (All Other): $60,720 to $109,200.
• Colorado: $55,200 to $99,240.
• Massachusetts: $55,200 to $109,200.
• New York City: $66,240 to $119,040.
• Washington: $60,720 to $109,200.
• Washington DC: $60,720 to $109,200.

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.

Being You

Diversity is a whole lot more than what we look like or where we come from; it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. Our Kyndryl Inclusion Networks are one of many ways we create a workplace where all Kyndryls can find and provide support and advice.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees, and support you and your family through the moments that matter – wherever you are in your life journey.