[Hiring] College Intern - Telecommunications Team @Excellus BCBS

Role Description

The Fall College Internship Program is a paid co-op/internship experience that provides undergraduate and graduate students the opportunity to attend development workshops, network, and be part of our company. Our college interns work on meaningful projects, are mentored under their respective managers, and continue to develop throughout the entire fall.

• Interns may work within the skills-based tracks of:
  • Information Technology
  • Business Administration
  • Actuarial
  • Human Resources
  • Analytics & Data
  • Communications
  • Finance
  • Marketing & Sales
  • Project Management
  • Clinical Studies
  • Customer Experience
  • Digital Operations
  • Other non-technical and/or technical based degree programs
• This is a paid internship/co-op.
• May reside in either a technical or non-technical area.
• Housing is not provided as part of our internships/co-ops.

Project Overview:

• The Telecom intern will undertake the role of designing call data reports from within the MS Teams Queue environment.
• They will interact with Telecom and Operational departments to determine statistical needs, content, and frequency of reporting.
• The project will define the process for downloading data from MS Teams Calls and using Power BI to extract meaningful reporting.
• The final project product will be a reporting dashboard tool/template that can be utilized by department leads to access and analyze their Teams Queue Call and Agent statistics.
• Works with a mentor and supports key strategic projects.
• Responsible for work assignments and possible responsibilities that vary according to business need and departmental opportunities, in addition to student's qualifications.
• Functions performed are non-technical and/or technical in nature and will cover a broad range of business-related projects.
• Creates and delivers presentation at completion of internship.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

Qualifications

• Desired majors include Software Engineering, Computer Information Systems, Computer Science, Information Technology or similar degree program.
• Preferred skills or experience with:
  • Power BI
  • Good communication skills
  • Technical writing skills
  • Proficiency with MS Teams
  • Good analytical, mathematical, and problem-solving skills
• High School diploma along with proof of continuous college enrollment (enrolled in a full-time undergraduate or graduate degree program).
• Must be in good academic standing.
• Excellent communication skills both verbal and written with the ability to communicate to technical and non-technical audiences and interface with staff at all levels of the company.
• Ability to work in a fast-paced changing environment and deliver high-quality work product.
• Ability to work well in a team establishing good working relationships with peers.
• Ability to multitask and prioritize tasks with a strong attention to detail.
• Experience using a desktop computer in a professional environment.
• Experience with Microsoft Office Suite.
• Demonstrates strong organizational and prioritization skills.
• Strong analytical and problem-solving skills.
• Proactive approach to work, displaying creativity and flexibility in completing assigned tasks.
• Commitment to continuous improvement of skills and team functioning.
• Must be self-motivated and able to work independently, as well as on intra- and inter-departmental teams where needed.

Physical Requirements

• Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time.
• Ability to travel across the Health Plan service region for meetings and/or trainings as needed.

Compensation Range(s)

• Level I - Minimum $18.00 - Maximum $20.00
• Level II - Minimum $21.00 - Maximum $23.00

The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.