[Hiring] College Intern - Summer 2027 - Desktop Support @company

Role Description

The Summer College Internship Program is a 10-week paid internship experience that provides undergraduate and graduate students with the opportunity to attend development workshops, network, and be part of our company. Our college interns work on meaningful projects, are mentored under their respective managers, and continue to develop throughout the entire summer. Through the internship program, our interns can attend development workshops that are focused on key business concepts. Interns may work within the skills-based tracks of:

• Business Administration
• Information Technology
• Actuarial
• Human Resources
• Analytics & Data
• Communications
• Finance
• Marketing & Sales
• Project Management
• Clinical Studies
• Customer Experience
• Digital Operations
• Other non-technical and/or technical based degree programs

This is a paid 10-week summer internship from the first Monday in June to the second Friday in August (up to 40 hours per week). Interns may reside in either a technical or non-technical area. Development workshops are provided to help with the transition from school to the corporate environment. Housing is not provided as part of our program.

Essential Accountabilities:

• Specific duties will vary by assignment; specific divisional callouts are listed below.
• Primary project will be working on the laptop refresh program, prepping laptops in our Desktop Lab in Syracuse.
• Prepping the laptops includes imaging, installing software, and assisting users with any transfer of data.
• Reaching out to employees in the Syracuse region to schedule time to get a new laptop.
• Working with our Syracuse Desktop Team members but largely working independently once trained.
• Works with a mentor and supports key strategic projects.
• Completes work assignments based on business needs, departmental priorities, and individual qualifications.
• Performs a mix of technical and/or non-technical tasks covering a broad range of business-related projects.
• Creates and delivers presentations at completion of internship.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values.
• Maintains confidentiality and protection of member privacy in accordance with company policies.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

Qualifications

• Desired Majors/Degree Programs Include: Computing Sciences & Information Technology (i.e. Computer Science, Software Engineering, IT Networking, Cybersecurity, etc.) or similar degree programs.
• Preferred (but not required) experience with coordinating and scheduling with end users; good organizational skills are a must.
• Excellent communication skills are important as the intern will be meeting with users from all levels of the organization.
• Prior experience in a tech support role (college Help Desk for example) would be good but not required.
• High School diploma along with proof of continuous college enrollment (enrolled in a full-time undergraduate or graduate degree program).
• Must be in good academic standing.
• Excellent written and verbal communication skills, with ability to interact with technical and non-technical audiences.
• Ability to multitask in a fast-paced environment while maintaining strong attention to detail.
• Ability to work well in a team establishing good working relationships with peers.
• Demonstrates strong organizational, analytical, problem-solving, and prioritization skills.
• Proactive approach to work, displaying creativity and flexibility in completing assigned tasks.
• Commitment to continuous improvement of skills and team functioning.
• Self-motivated and able to work independently, as well as on intra- and inter-departmental teams as needed.
• Experience with Microsoft Office Suite.
• Experience using a desktop computer in a professional environment.

Requirements

• Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time.
• Ability to travel across the Health Plan service region for meetings and/or training courses as needed.

Benefits

• Compensation Range(s): Level I - Minimum $18.00 - Maximum $20.00
• Participation in group health and/or dental insurance.
• Retirement plan.
• Wellness program.
• Paid time away from work.
• Paid holidays.
• Opportunity for remote work on a case-by-case basis.