[Hiring] Collaboration Engineer III @ePlus

Role Description

As a Managed Service Center (MSC) Tier 3 Collaboration Engineer, you will provide ePlus MSC and clientele with second and third level technical support for hardware and software products on a national basis via phone, email, and remote access for Cisco Enterprise Collaboration portfolio infrastructure (CUCM, CUC, UCCX, Jabber, others), endpoints, and voice gateways. You will troubleshoot & resolve device problems for MSC internal & external customers and collaborate with other MSC engineers to resolve issues.

Your essential functions include:

• Deliver technical support of Cisco Enterprise Collaboration System, providing subject matter expertise on system integrations.
• Mentor and assist in the management, testing, implementation, and deployment of new and existing technologies related to Cisco Collaboration products.
• Engage with the MSC Management team to influence the quality and manageability of Technology Sector.
• Ensure that technical documentation is available and maintained to effectively troubleshoot customer issues.
• Enhance or innovate more effective tools, automations, and processes to assist the engineering community in solving customer problems quickly.

Qualifications

• Adept at determining and delivering solutions with a high level of customer satisfaction.
• Excellent or superior written, verbal, presentation, and interpersonal communication skills.
• In-depth troubleshooting experience and practical knowledge of Cisco Collaboration infrastructure, endpoint, and gateway products.
• Practical working knowledge and technical knowledge of SIP, H.323, Unix/Linux, AD/Exchange, Video, Unified Contact Center, Cisco QoS, and Routing/Switching.
• Proven track record of successful planning, prioritization, and organizational skills.
• Practical working knowledge of WebEx Calling and Contact Center; Zoom Phone and Contact Center.
• Active participation in after-hours escalation on a predetermined and scheduled basis.
• CCNA Collaboration.
• CCNP Collaboration (preferred).
• CCIE Voice or Collaboration (highly preferred).
• Substantial field implementation experience highly desired but not mandatory.
• Willingness to be on call, 7x24x365 (less pre-approved exceptions) and attend to technical issues outside of normal business hours.

Requirements

• The base salary range for this position at commencement of employment is expected to be between $110,000 and $150,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
• The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered.
• Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
• If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time.

Benefits

• Comprehensive medical, financial, and/or other benefits.
• 401(k) eligibility.
• Various paid time off benefits, including vacation, sick time, and personal leave.

Company Description

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.

• Respectful communication and cooperation.
• Teamwork and employee participation.
• Work/life balance that supports our employees’ varying needs.
• Embracing communities.
• Commitment to Diversity, Inclusion and Belonging.