[Hiring] Cloud Support Engineer @Yempo Solutions

Role Description

We have exciting day shift and night shift opportunities available for Cloud Support Engineers. Work from home or the office - you choose!

In this role, you will be assigned to our Australia-based client, a long-term technology partner that helps businesses achieve their goals through proactive, scalable, and secure IT solutions. Their services include managed IT, cybersecurity, cloud optimization, and AI-driven solutions, all designed to improve operational efficiency, support business growth, and deliver reliable, future-ready technology solutions.

Your Responsibilities

• Provide Level 2/3 technical support across Microsoft 365, Azure, and on-premises environments.
• Troubleshoot complex technical issues and manage incidents through to resolution.
• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID and Intune.
• Manage Windows Server, Active Directory, virtualization, endpoints and network infrastructure.
• Support POS systems, including H&L, related hardware and network connectivity.
• Manage support tickets, service requests and changes through HaloPSA, ensuring accurate documentation and customer updates.
• Maintain technical documentation and knowledge articles using Hudu.
• Provide technical guidance and escalation support to Service Desk engineers.
• Perform system monitoring, maintenance, patching and health checks.
• Coordinate with third-party vendors to resolve technical issues.
• Identify recurring issues and recommend improvements to IT systems and service delivery.
• Assist with infrastructure deployments, migrations and project activities.
• Follow established IT service management and operational processes.
• Comply with the Organization's Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines.

Qualifications

• Proven Level 2/3 IT support experience, preferably within a Managed Service Provider (MSP).
• Strong technical troubleshooting and problem-solving skills across cloud and on-premises environments.
• Experience supporting medium to large IT infrastructures and multiple customer environments.
• Ability to manage incidents independently, prioritise workloads and meet service level agreements.
• Knowledge of IT service management, including incident, problem and change management.
• Excellent customer service, communication and stakeholder management skills.

Requirements

• Microsoft 365 administration and troubleshooting.
• Microsoft Azure, Entra ID and Intune.
• Windows Server, Active Directory, DNS, DHCP and Group Policy.
• VMware and Hyper-V virtualization.
• Network infrastructure, including LAN, WAN, VPN, VLANs, firewalls and wireless networks.
• Backup, disaster recovery and infrastructure maintenance.
• Experience with PSA/ITSM tools such as HaloPSA and documentation platforms such as Hudu.

Benefits

• Highly competitive salary – paid weekly!
• HMO enrollment on commencement.
• Additional HMO dependents added each year of service.
• 20 vacation days per year; 7 sick days.
• Annual performance bonuses and incentives.
• Annual salary reviews and increases.
• Free cooked rice, snacks and hot drinks.
• Company polo shirts provided.
• Fantastic, bright and cheerful open-plan work environment.
• Prestigious clients and highly professional and friendly co-workers.

Disclaimer

Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.