[Hiring] Cloud Support Engineer @24x7 Direct

Role Description

This is a remote position.

SHIFT TIMES: 9 AM to 6 PM Philippine time, Monday to Friday, with possibility of covering UK and US shifts as required. Public Holidays may also be on-call, as required.

As a Cloud Support Engineer, you’ll provide hands-on technical support in a healthcare environment, working closely with experienced engineers to build skills across cloud platforms, networking, and enterprise IT support. This is a remote role with rotating shifts to support UK and Australian operations, including scheduled weekends and public holidays.

Key Responsibilities

• Provide first and second-level IT support via phone, email, and remote tools
• Troubleshoot and resolve technical issues, escalating complex cases when required
• Monitor and support cloud infrastructure, backups, and system performance
• Assist with basic network configurations (VPNs, VLANs, routing)
• Support telephony systems and IT equipment deployments
• Perform system updates, patching, and basic security monitoring
• Maintain clear documentation and contribute to process improvements
• Work alongside senior engineers on projects and ongoing learning initiatives

Qualifications

• 1–3 years’ experience in an MSP or IT support environment is strictly required
• Relevant IT qualification or hands-on support experience
• Basic knowledge of networking (TCP/IP, DNS, DHCP) and Windows environments
• Strong communication and customer service skills
• Eagerness to learn, problem-solve, and work in a fast-paced environment
• Ability to work independently and as part of a team
• Flexible availability for rotating shifts, weekends, and public holidays

Requirements

• First and second-level technical support experience
• Problem-solving and analytical thinking
• Time management and organisational skills
• Basic cloud platform exposure (monitoring, backups, infrastructure support)
• Familiarity with remote support tools
• Documentation and process-following skills
• Team collaboration and adaptability in a fast-paced environment

Nice to Have (Not Non-Negotiable)

• Knowledge of VLANs, VPNs, routing, and firewalls
• Experience with virtualization (VMware, Hyper-V)
• Exposure to Linux environments
• Relevant IT certifications (CompTIA, Microsoft, Cisco)

Work Environment & Expectations

While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

• Discipline and commitment to set working hours (strict shift times, not flexible)
• Use of time tracking software during work hours
• Active participation in team and client calls with your camera ON
• Consistent availability and responsiveness throughout your shift
• Treating this as a long-term, full-time job—not a side gig or freelance task

Payroll is processed bi-monthly. We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.

Benefits

• Monthly Salary: Php45,000
• Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
• You will be paid extra for overtime and Philippine public holidays
• Probation: 6 months and after Probation 10 days annual leave credits, 5 days of sick leave
• HMO offered after 6-month probation
• Eligible for 13th Month Pay after 30 days
• Annual Salary Review
• Laptop provided after 30 days
• Permanent work-from-home role. You will have to use your own internet.
• SHIFT TIMES: 9 AM to 6 PM Philippine time, Monday to Friday, with possibility of covering UK and US shifts as required. Public Holidays may also be on-call, as required.