[Hiring] Cloud Operations SME @Zensar

Role Description

Hands-on Cloud Operations SME responsible for AWS cloud operations, incident resolution, infrastructure changes, compliance support, automation initiatives and continuous service improvement. The role will proactively identify operational gaps, risks, and improvement opportunities while supporting the organization's CloudOps and SRE journey.

Key Responsibilities

• Provide day-to-day AWS infrastructure support and operational administration.
• Resolve incidents, service requests, and support major incident recovery activities.
• Participate in RCA activities and implement corrective actions.
• Execute approved infrastructure changes and deployment activities.
• Support patching, vulnerability remediation, IAM, and disaster recovery activities.
• Identify process gaps, operational bottlenecks, and automation opportunities.
• Recommend improvements to SOPs, workflows, and support procedures.
• Maintain runbooks, knowledge articles, and operational documentation.
• Provide technical inputs for governance reviews, risk discussions, and service reporting.

Qualifications

• 6-8 years of Infrastructure / Cloud Operations experience.
• 5+ years supporting AWS environments (EC2, VPC, IAM, S3, EBS, Route53).
• Linux Administration and strong troubleshooting skills.
• Experience with Incident, Problem, Change, and Request Management.
• ITIL process awareness and documentation skills.

Preferred Skills

• Terraform, CloudFormation, Python/Shell scripting, Azure or GCP exposure, AWS Certifications and ITIL Foundation.

Key Competencies

• Ownership, analytical thinking, continuous improvement mindset, communication skills, risk awareness and collaborative working style.

Career Path

• Cloud Operations SME → Senior Cloud Engineer → SRE Engineer → Platform Engineer / Technical SME

Requirements

• 6-8 years of Infrastructure / Cloud Operations experience.
• 3+ years supporting AWS environments.
• Strong knowledge of EC2, VPC, IAM, S3, EBS, Route 53, and CloudWatch.
• Linux Administration.
• ITIL-based Incident, Problem, Change, and Request Management.
• Strong troubleshooting and documentation skills.

Preferred

• Terraform / CloudFormation exposure.
• Python or Shell scripting.
• Azure or GCP exposure.
• AWS Certification and/or ITIL Foundation.

Key Competencies

• Strong analytical and troubleshooting skills.
• Ownership and accountability.
• Continuous improvement mindset.
• Ability to identify operational risks and process gaps.
• Effective communication and documentation skills.
• Ability to work collaboratively across infrastructure, application, and service management teams.

Company Description

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do.

At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace.