[Hiring] Cloud Operations Admin @Inspira Financial

Role Description

The Cloud Operations Admin (COA) role is responsible for the administration and support of the enterprise infrastructure for a dynamic, growing business. The environment spans private and public clouds, networks, firewalls, servers, operating systems, applications, mobile devices, process schedulers, telecommunications, and general databases.

• Interface with Cloud Engineering team, development teams, and client service teams regarding the operations of the Platform Architecture within Inspira.
• Participate directly in solution creation, providing hands-on support as well as operational support and training.
• Provide direct support in the day-to-day operations of hardware and operating systems, including Cloud Services.
• Evaluate system utilization, monitor response time, and provide primary support for detection and correction of operational problems.
• Coordinate and perform additions and changes to servers, network, operating systems, and attached devices.
• Ensure servers, operating systems, and network components adhere to information security policies and infrastructure standards.
• Utilize metrics and cloud native consumption-based services to improve cost efficiencies.
• Support and administer firewalls and security appliances.
• Support and administer the Disaster Recovery and Business Resumption Plan related to backup and restoration of the technology infrastructure.
• Ensure run books are updated regularly.
• Maintain the VMware and Cloud virtual environments.
• Maintain the Microsoft Active Directory Domain.
• Provide infrastructure problem resolution for various applications throughout the organization.
• Provide general SQL Server database troubleshooting and support.
• Utilize programming skills to design and develop programs or scripts for various repetitive functions.
• Support inbound calls/emails, maintaining tickets within the issue tracking application related to Infrastructure Support.
• Cross-train other team members to facilitate coverage.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Computer Science or equivalent experience.
• Certifications preferred: AZ-900.
• 1-3 Years of Relevant Experience.
• Windows and/or Linux Operating systems that include building, security, and deployment in both a physical and Cloud environment.
• Networking knowledge and skills to configure, maintain, and support Cisco Meraki devices, Azure VNETS, VPN Gateways, Route Servers, Route Tables, and Private Endpoints.
• Support and administer Infrastructure as Code deployments, utilizing CI/CD Pipelines.
• Applying rule sets in Information Security best practices.
• Scripting languages such as PowerShell, Bash, JS, Python, etc.
• Experience with Cloud Services Azure (preferred), Google, or AWS.
• Microsoft Azure Operational and Monitoring tools.
• Experience with BDR solutions such as Veeam, VMWare Site Recovery, and Azure Backup/Site Recovery.
• Support and administer Microsoft 365 Services (Exchange, Intune, SharePoint, and Teams).
• Experience with general SQL Server database troubleshooting.
• Ability to work independently with minimal supervision.
• Excellent written and verbal communication skills.
• Strong analytical skills, follow-up capability, and problem-solving ability.
• Ability to conduct research into hardware and software issues and products as required.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong interpersonal and presentation skills to share ideas, solutions, and build relationships with business units.
• Experience working with a ticketing system and internal clients.
• Ability to respond to emails and text messages after hours to resolve critical issues.
• Strong skills in personal diplomacy and client service.
• Strong vendor management skills.
• Highly self-motivated and directed.
• Experience in a high availability environment preferred.
• Knowledge of ITIL/ITSM practices and framework preferred.

Requirements

• Candidates who progress beyond the initial screening will be required to complete a formal technical assessment to validate coding proficiency and technical competency.