[Hiring] Cloud IT Support Consultant @Vision33

Role Description

In this role you will work with our TotalCare Support Team to provide Tier 2 client infrastructure support. This role operates within a high-paced, high-volume support desk, responsible for handling a continuous flow of tickets, requests, and escalations across multiple systems and platforms.

• Manage client incidents end-to-end — from identifying and troubleshooting issues to resolving complex escalations within Windows and Linux server environments.
• Administer end-user and security profiles across 100+ servers.
• Configure, deploy, and maintain AWS cloud environments, leveraging tools such as CloudWatch and CloudTrail for proactive monitoring and performance optimization.
• Perform advanced troubleshooting and system restores in AWS, including Windows Server and SUSE Linux.
• Conduct root cause analyses (RCA) and implement corrective and preventive measures.
• Develop and maintain automation scripts using PowerShell and Bash to streamline operations and reduce costs.
• Configure and support web and application services such as IIS, Apache, Nginx, and file/print services.
• Coordinate and execute standard server maintenance and backup programs, ensuring reliability and assisting customers with restores when required.
• Create and maintain internal documentation for support procedures and best practices.

Qualifications

• Have a minimum of 5 years of hands-on experience working with AWS cloud environments, with strong troubleshooting and infrastructure support skills.
• Have a minimum of 5 years of experience supporting network infrastructure, including routers, firewalls, and related networking technologies.
• Be a self-motivated and independent problem-solver who enjoys digging into complex issues, taking ownership, and confidently triaging challenges with minimal direction.
• A Bachelor degree or an equivalent combination of education with a minimum of 5 years’ experience working in a client-facing support role.
• Proven experience supporting Windows and Linux systems in mission-critical environments.
• Demonstrated competency in server administration and security protocols.
• Knowledge and exposure configuring routers and firewalls.
• Scripting experience using Python, Bash, Ruby, or PowerShell.
• Familiarity with support ‘best practices’ (e.g. ITIL Framework).
• Experience supporting servers in an AWS (or other cloud environment).
• Knowledge and experience supporting ERP solutions.

Requirements

• The ability to process and resolve a high volume of requests efficiently.
• Strong organizational and time-management skills.
• Comfort working under constant demand and changing priorities.
• Clear, professional communication with both technical and non-technical stakeholders.
• The ability to remain calm, focused, and effective under pressure.

Nice-to-have skills and experience

• Exposure to SAP Business One is an asset.
• Experience with Smartsheet or similar project/task management tools.
• Experience with Zendesk ticketing system.