[Hiring] Cloud Application Support @Gainwell Technologies LLC

Role Description

As a Cloud Application Support at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

• Application and operations support for cloud-based infrastructure on Azure and AWS cloud.
• Setup environments, deploy, and maintain applications in cloud environments.
• Work closely with development and other support teams to troubleshoot and resolve application or infrastructure related issues.
• Collaborate with end users to address application support needs and provide technical assistance.
• Apply ITIL Service Management principles across Incident, Change, Problem, and Service Request Management.
• Identify opportunities for process improvements and contribute to service delivery enhancements.
• Participate in disaster recovery planning and support cloud security best practices.

Qualifications

• 6+ years of experience in IT Support Services, Operations, and Project/Program Management.
• Cloud and infrastructure expertise, including AWS and/or Azure, SSL Certificate Management, Firewall Maintenance, and Disaster Recovery.
• Security and incident management experience, including Operational and Security Event Monitoring, Incident Response, OS Patching, and Security Software Updates.
• Application and database support knowledge, including Operations Support, Database administration, and .NET C# Development.
• Preferred skills: InRule, Appian, and Business Intelligence Tools such as SSRS and SSIS.

Requirements

• Fully remote opportunity with the option to work anywhere within the United States.
• Opportunities to travel through your work (0-10%).
• Willingness to work a flexible schedule to accommodate business needs and travel as required.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• The deadline to submit applications for this posting is December 30, 2026.
• The pay range for this position is $64,500.00 - $92,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Benefits

• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• A variety of leadership and technical development academies to help build your skills and capabilities.