[Hiring] Clinical Applications Analyst I @East Tennessee Children's Hospital

Role Description

Involved in the analysis, design, installation, and maintenance of hospital computer information systems. Assists departments in the evaluation, documentation, technical planning and implementation of assigned systems as well as assisting with the development of policies and procedures. Evaluates new and existing software products. Formulates statements of problems or objectives and design solutions. This position will primarily support Healthy Planet in the Epic system.

Qualifications

• Associate degree in computer science, information technology, nursing or related field.
• 2-5 years of experience required; system design and programming experience preferred.
• Degree in Information Systems or related field preferred.

Requirements

• No supervisory responsibilities.
• Two years’ experience in Information Technology, clinical operations, or related field.
• Must have general software knowledge and ability to oversee projects to run hospital information systems and personal computer systems.
• Major systems development and implementation experience.
• Understands project management and control.
• Must be able to crawl under or around furniture and equipment in order to access wiring and outlets where problems may occur.

Benefits

• Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
• Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required.
• Frequent sitting with some walking, standing, squatting, bending, and reaching is required.
• Keyboard/computer use and/or repetitive motions may be required.

Duties and Responsibilities

• Serves as the IT contact and resource for assigned user departments and develops understanding of their business and information requirements.
• Determine information needs of operational departments and presents potential solutions.
• Implements system changes that are low in complexity following Change Management policies and procedures.
• Gains an understanding of and sensitivity to the users’ environment and information needs.
• Consistently demonstrates effective verbal communication skills; communicates ideas clearly and in a manner appropriate for the audience.
• Assists with on-going support, problem diagnosis, and problem resolution related to assigned clinical information systems.
• Assists with coordination of problem resolution with users, other IT personnel, and vendors.
• Assesses problem situations with care and considers all aspects before pursuing a solution; seeks advice from management appropriately.
• Ensures system changes are thoroughly tested before placing in production; following department change management policies and procedures and monitoring results before signing off on changes made.
• Establishes and maintains a good rapport with users and other personnel.
• Demonstrates good analytical ability in evaluating existing systems.
• Assists user departments in user training, documentation, and development of policies and procedures related to information systems.
• Demonstrates proficiency in the use of assigned departmental systems as well as internal communication, and presentation.
• Assists with development of training material; conducts informative training classes and one-on-one training as assigned.
• Demonstrates good written communication skills; writes documents and reports clearly, concisely, and grammatically correct.
• Gains knowledge of corporate and departmental policies and procedures, applicable regulatory agencies, and information systems security policies and procedures.
• Maintains end user system security in compliance with information security policies and procedures.
• Ensures system access provided is appropriate for the end user role.
• Ensures completion of access and termination requests meet or exceed the required timelines as stated in the information systems security policy and procedure.
• Conducts regular audits to ensure continued need for access by end users.
• Reports breaches in security to appropriate IT management in a timely manner.
• Analyzes business unit requirements and designs, develops, tests, implements, maintains, and supports software solutions that meet the needs of all associated users and processes.
• Provides strategic recommendations based on consultation, problem analysis, and thorough research to departments regarding Information Technology.
• Reviews and analyzes the effectiveness and efficiency of existing systems and develops strategies for improving or further leveraging these systems.
• Provides effective software application system administration, support and troubleshooting as required.
• Coordinates and maintains hospital software and hardware as assigned.
• Provides effective operating system support and analysis.
• Assists and coordinates services and techniques specific to analytic data retrieval.
• Maintains and accurately documents tasks, as required and according to department policies.
• Coordinates and/or provides complete software and process documentation resources for support personnel and end users.
• Integrates the hospital’s mission and vision into daily tasks through dedication to customer satisfaction, quality improvement, and collaborative working relationships as applies to Information Systems.
• Coordinates and/or provides training for appropriate personnel to ensure software products are used effectively.
• Provides effective project management training for appropriate team members.
• Participates in opportunities for continued education as assigned or required for problem solving and technical expertise.
• Utilizes hospital resources and time respectfully and accountably.
• Willingly accepts any other assignment that may be requested.