[Hiring] Chromebook Service Technician @Xerox

Role Description

This entry-level position is a great place for career development with a lot of opportunity for upward mobility. Our mission is to build long-lasting relationships focused on the success of our clients, and to provide outstanding service that exceeds expectations. We are looking for a technician who has the desire to learn, is reliable, and is excited about the opportunity to work with devices at the cutting edge of mobile computing. This is an entry-level position to kick off your IT career. In this role you will service our K-12 clients with repairing Chromebooks.

• Perform troubleshooting and diagnosis of hardware & software issues in Chrome and Windows environments.
• Replacement of LCDs, keyboards, motherboards, and system components.
• Document resolution steps and parts consumption in ticket software.
• Manage paperwork trail for the warranty claim process.
• Device teardown including parts testing and asset disposition.
• Complete assigned daily, weekly, and monthly tasks.
• Assist in the enrollment and rollout of new client devices.
• Complete additional training to advance career as requested.

Qualifications

• High School Diploma or equivalent; technical degree or certification preferred.
• Knowledge of Chromebooks and Chrome OS preferred.
• Experience with hardware repair tools and equipment required.
• A+ Certification preferred.
• Experience using Autotask Professional Services Automation Tool or similar system preferred.
• Must have the ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving and analytical skills preferred.

Benefits

• Competitive compensation
• Remote work options, as well as locations across the United States
• Blue Cross Blue Shield Insurance
• Short-term and long-term disability insurance
• Life insurance
• Healthcare Flexible Spending Account (FSA)
• 401(k) with employer match
• Paid holidays
• Employee purchase discounts
• A clear career path with opportunities for development, both personally and professionally