[Hiring] Service Technician III @Hobart Services

Role Description

Service/Repair Technician 3 possesses in-depth knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to:

• Installation and/or service of commercial food equipment.
• Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.

Essential Duties and Responsibilities for All Technician Levels:

• Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed.
• Maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.
• Ability to interpret and follow schematic diagrams.
• Demonstrate knowledge of sequence of operations for multiple operating modes.
• Knowledge of state-specific and federal regulations related to combustion emissions.
• Completes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment.
• Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
• Promotes branch and organization financial objectives by providing quality customer experience and generating leads.
• Supports new product introduction.
• Maintains current organization, industry, and equipment knowledge.
• Responsible for assigned company assets including vehicle, tools, and inventory.
• Follows the company's safe driving and other applicable policies.

Qualifications

• High school diploma or GED and 4-7 years of food equipment service experience and/or 2-4 years of HVACR service experience.
• Associates Degree or Vocational Certificate preferred.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.
• Position/Location dependent. Industry certification is highly desirable.
• Accredited Certified Technician (CFESA / NATE / Hobart).
• EPA Certification.

Requirements

• Mechanical Aptitude – Demonstrates in-depth knowledge of mechanical electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience.
• Customer Service - Utilizes various interpersonal styles, communication methods, and problem-solving skills to positively assist and influence customers.
• Safety at Work – Observe and practice all safety and security procedures (PPE, safety training, etc.).

Benefits

• Demonstrates accuracy and thoroughness.
• Looks for ways to improve and promote quality.
• Applies feedback to improve performance.
• Monitors own work to ensure quality.
• Meets productivity standards as set by Customer Facing Metrics (CFMs).
• Completes work in a timely manner.
• Strives to increase productivity.
• Works quickly.
• Is consistently at work and on time.
• Ensures work responsibilities are covered when absent.
• Arrives at meetings and appointments on time.
• Follows instructions, responds to management direction.
• Takes responsibility for own actions.
• Balances team and individual responsibilities.
• Exhibits objectivity and openness to others' views.
• Gives and welcomes feedback.
• Contributes to building a positive team spirit.
• Puts success of team above own interests.
• Able to build morale and group commitments to goals and objectives.
• Supports everyone's efforts to succeed.
• Recognizes accomplishments of other team members.
• Keeps commitments.
• Commits to extended hours of work when necessary to reach goals.
• Completes tasks on time.

Physical Demands & Work Environment

• Lifts up to 75 lbs with or without assistance.
• Climbs up to 10 ft with an A-frame ladder.
• Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet.
• Extensive walking 3-5 miles/day.
• Extensive driving 5-6 hours/day.
• Kneels, squats, bends, pushes/pulls.
• Moves in different positions to accomplish tasks in various environments including tight and confined spaces.
• Operates motor vehicles or heavy equipment.
• Operates machinery and/or power tools.