[Hiring] Assistant VP, Windows Server Engineer @Barclays

Role Description

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

• Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients.
• Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
• Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Qualifications

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
• Collaborate closely with other functions/business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function.
• Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
• Demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Engage in complex analysis of data from multiple sources of information, internal and external sources.
• Communicate complex information.
• Influence or convince stakeholders to achieve outcomes.
• Demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship.
• Demonstrate the Barclays Mindset – to Empower, Challenge and Drive.

Requirements

• Participate in the day-to-day operations of the technology function, working across a range of technology capabilities for our customers and colleagues.
• Reactivate and pro-active resolution of Incidents, performing Changes, upgrades to existing Windows Server Infrastructure.
• Support of Windows Clusters, antivirus, backups, deployment tools and monitoring tools, capacity management.
• Provide end to end support in all Major Incidents which has Business impact by working with other required support Teams to recover the services.
• Participation in design and innovation of products using the newest technologies.
• Provide constant Service Improvements and Automation development.
• Implement business driven changes and requests.
• Vulnerability Management - Working on monthly Windows Patching on 50K+ Windows servers and ensure compliance.
• Service Resilience - Performing DCR activities to ensure services are working as expected at the remote location.
• Backup & Recovery - Ensuring that both OS and application data is being backed up in regular intervals without any issues.
• Complete problem resolution including: problem management, root cause analysis and implementation of remedies.
• Windows Security - Work with CSO (Risk) management team members and understand the risks, impacts and basic troubleshooting in user access related issues.
• Provide advice and consultation aimed at minimizing the occurrence and impact of service incidents through process improvement.
• Ensure Compliance with all risk and audit requirements.
• May telecommute pursuant to company policies.

Benefits

• Minimum Salary: $150,550.00 per year
• Maximum Salary: $160,000.00 per year
• Eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.
• This position is eligible for an incentive award.