[Hiring] Assistant Manager - Citrix Support @Mashreq

Role Description

The Senior Citrix Engineer is responsible for the design, implementation, and support of Citrix environments (both OnPrem and DaaS). This role ensures efficient delivery of Citrix infrastructure solutions that provide a seamless end-user experience while maintaining a highly available and secure system. The engineer manages the technical landscape, addresses performance bottlenecks, and proactively optimizes system resources, ensuring stability and alignment with business goals.

Qualifications

• In-depth understanding of Citrix Virtual Apps and Desktops, Citrix NetScaler, and Citrix Workspace Environment Management (WEM).
• Strong knowledge of both OnPrem and cloud-based (DaaS) Citrix solutions, including hybrid environment configurations.
• Expertise in traffic management, load balancing, resource optimization, and session management.
• Good understanding of public and private cloud environments (Azure) and their integration with Citrix DaaS.
• Knowledge of virtualization technologies like Hyper-V, VMware, and their integration with Citrix solutions.
• Knowledge of cybersecurity principles, especially related to virtual desktop infrastructure, encryption, access control, and security policies.
• Understanding of regulatory compliance standards (e.g., GDPR, ISO 27001, PCI-DSS) and how they apply to Citrix environments.
• Knowledge of network protocols, VPN configurations, firewalls, and WAN optimization as they relate to Citrix and VDI deployments.
• Familiarity with routing, traffic distribution, and managing latency issues in hybrid environments.

Requirements

• Advanced troubleshooting skills, including performance monitoring, resource management, and issue resolution within Citrix environments.
• Expertise in automation, scripting (e.g., PowerShell), and deployment methodologies for Citrix environments.
• Proficiency in managing Citrix policies, profiles, and creating optimized machine catalogs and delivery groups.
• Strong skills in managing projects, from planning and implementation to monitoring and evaluation, ensuring timely and successful execution.
• Ability to balance multiple projects, including migrations, upgrades, and ongoing BAU activities.
• Strong interpersonal skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders.
• Experience in leading and collaborating with cross-functional teams (network, security, application, etc.) to align Citrix operations with business objectives.
• Strong analytical skills to evaluate system performance, diagnose complex issues, and implement long-term solutions.
• Proactive in identifying potential risks or performance bottlenecks and implementing preventive measures.

Experience

• 8+ years of experience in managing Citrix environments (OnPrem and cloud), including design, deployment, and troubleshooting.
• Experience in managing large-scale VDI environments with hundreds or thousands of users across multiple geographies.
• Proven track record in managing Citrix Cloud migrations and hybrid Citrix deployments.
• Experience working with public/private cloud platforms (e.g., Azure) and integrating them with Citrix DaaS solutions.
• Familiarity with enterprise-scale infrastructure, including storage, networking, and virtualization technologies.
• Experience leading infrastructure projects, particularly involving Citrix, including technology refreshes, cloud migrations, and performance optimizations.

Company Description

The leading financial institution in MENA, while more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services.

Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success.

Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value. We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.