[Hiring] Applications Analyst - Epic Cadence @WASHINGTON REGIONAL MEDICAL CENTER

Role Description

The Applications Analyst – Epic Cadence reports to the Assistant Manager, Epic Applications. This position is responsible for advanced support, troubleshooting, maintenance, build, testing, and optimization of Epic Cadence and related enterprise scheduling workflows. The role partners with various stakeholders to improve appointment scheduling and ensure application reliability.

• Maintain advanced knowledge of Epic Cadence functionality, including enterprise scheduling, provider and department templates, appointment requests, referral-linked scheduling, and more.
• Lead development of Epic Cadence enhancements, optimization initiatives, and workflow improvement projects.
• Oversee Epic Cadence application design, build, configuration, maintenance, and validation.
• Perform complex analysis, build, implementation, and optimization of Epic Cadence workflows.
• Meet regularly with various teams to evaluate Epic Cadence workflow issues and identify opportunities for improvement.
• Lead the development and execution of coordinated testing plans for Epic Cadence.
• Serve as a leading advocate for Epic Cadence users by translating needs into effective system solutions.
• Provide mentorship for team members and assist with training as needed.
• Ensure programs meet accrediting standards and safeguard protected health information.
• Monitor help desk software for new tickets and provide resolution for existing tickets.
• Lead Epic Cadence projects, enhancements, upgrades, and ongoing maintenance initiatives.
• Identify and lead opportunities to improve Epic-supported workflows through system optimization.
• Adhere to all information services policies, procedures, and governance processes.
• Lead incident response and downtime procedures.

Qualifications

• Education: Bachelor’s degree or clinical license, preferred.
• Licensure and Certifications: Epic Cadence certification required; Epic certifications or proficiencies in Referrals & Authorizations, Cheers Campaigns, Prelude, and Real-Time Eligibility preferred.
• Experience: Four to six years of relevant experience as an applications analyst, with direct experience in Epic build, testing, implementation, troubleshooting, and optimization strongly preferred.

Requirements

• Strong understanding of clinical, operational, patient access, registration, revenue cycle, referral, authorization, scheduling, and application dependencies.
• Experience supporting Epic Cadence workflows, including enterprise scheduling and referral and authorization workflows.
• Knowledge of testing methodologies and interface and integration workflows.

Company Description

Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report.

• Employs 3,400+ team members.
• Serves the region with over 40 clinic locations.
• Home to the region’s only Level II trauma center.
• Offers five Centers of Excellence.