[Hiring] Applications Analyst @City of Raleigh North Carolina

Role Description

Do you enjoy solving problems, improving business processes, and helping people get more value from technology? Are you comfortable working with both technical teams and employees who rely on enterprise systems to manage assets, construction projects, and daily operations? The City of Raleigh invites you to consider the role of Applications Analyst, a customer-focused technical position supporting enterprise applications used across City departments.

The Applications Analyst will work as part of the Trimble applications team supporting Trimble Unity Maintain (formerly Cityworks) and Trimble Unity Construct (formerly e-Builder). These platforms support enterprise asset management, maintenance operations, construction projects, and capital program delivery across departments including Raleigh Water, Transportation, Parks, Recreation and Cultural Resources, and others.

This position provides application support, systems administration, configuration, reporting, testing, documentation, and ongoing system improvements for both on-premises and cloud-based services, including support for upcoming platform migrations and upgrades. The analyst works closely with City employees, project managers, field staff, vendors, contractors, and other IT teams to understand operational needs and deliver effective, sustainable technology solutions.

Duties and Responsibilities

• Support Enterprise Applications and Customers
  • Serves as a key point of contact for employees who use Trimble Unity Maintain and Trimble Unity Construct.
  • Respond to incidents and service requests, troubleshoot application issues, answer questions, and help customers use the platforms effectively.
  • Manages assigned incidents and requests through ServiceNow.
  • Investigates application, workflow, access, reporting, and data issues.
  • Provides guidance on system functionality and recommended practices.
  • Develops user documentation, job aids, and process guides.
  • Participates in training sessions, demonstrations, and user groups.
  • Escalates complex issues and coordinates with vendors or other IT teams when needed.
• Administer and Configure Applications
  • Performs routine administration and configuration activities that support secure, reliable, and effective system operation.
  • Provisioning accounts and maintaining roles, permissions, and access controls.
  • Configures workflows, forms, business rules, inspections, work orders, and project structures.
  • Maintains application settings, reference data, and system documentation.
  • Creates reports, dashboards, queries, and data visualizations.
  • Supports upgrades, releases, testing, and production deployments, including platform migrations.
  • Monitors application performance and helps identify recurring issues or improvement opportunities.
• Improve and Sustain Technology Solutions
  • Works with departments and technical teams to understand operational needs and translate them into practical application improvements.
  • Gathers and documents business and technical requirements.
  • Configures new features, workflows, forms, and reports.
  • Tests changes and validates results with users.
  • Supports system integrations and data exchanges.
  • Participates in agile planning, backlog review, and iterative delivery.
  • Identifies opportunities to simplify processes and improve the user experience.
  • Ensures solutions follow technical standards and remain maintainable, scalable, and supportable over time.

Qualifications

• Associate's Degree in Information Technology, Computer Science, or related field.
• 3 to 5 years' experience in application configuration, database administration, software solutions, user support, or a related field.
• Any equivalent combination of training and/or experience that provides the required knowledge, skills, and abilities may be substituted.

Preferred Qualifications

• Experience with Trimble Unity Maintain, Cityworks, Trimble Unity Construct, e-Builder, or comparable enterprise asset or construction management platforms (strongly preferred).
• Experience with SQL, Power BI, or Esri ArcGIS.
• Exposure to supporting APIs and system integrations, such as connections and data exchanges between enterprise applications.
• ITIL Foundation certification.
• Experience working in local government or another complex, service-oriented organization.
• Software Development Life Cycle (SDLC) certification.
• Release Management.
• Application specific certifications.
• Information Technology Infrastructure Library (ITIL) certification.

Knowledge, Skills, and Abilities

• Supporting and configuring enterprise business applications.
• Working with enterprise asset management, construction management, capital program management, work management, or comparable systems.
• Configuring workflows, business rules, forms, permissions, inspections, work orders, or project structures.
• Troubleshooting application, configuration, workflow, access, and data issues.
• Translating business and operational needs into application changes.
• Using SQL or similar tools to query, analyze, and report on application data.
• Developing reports and visualizations using tools such as Power BI.
• Understanding GIS concepts and integrations with platforms such as Esri ArcGIS.
• Understanding APIs, system integrations, and data exchanges between applications.
• Participating in agile delivery practices such as sprint planning, backlog refinement, testing, and iterative releases.
• Preparing technical documentation, configuration records, user guides, and process instructions.
• Providing responsive, professional, and solutions-oriented customer service.
• Explaining technical concepts clearly to both technical and non-technical audiences.
• Managing multiple support requests, assignments, and configuration activities with changing priorities.
• Working collaboratively with customers, vendors, contractors, and other IT professionals.

Work Environment and Physical Effort

• Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.
• Work is typically performed in an office or similar indoor environment.
• Work in this position does not require frequent environmental exposures.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.