[Hiring] Application Support Engineer @Sirva

Role Description

The Application Support team is accountable for installing, configuring, monitoring and maintaining Sirva applications. As an Application Support Engineer, you will contribute to Sirva success by providing Tier 2 support for Sirva applications. This role will acquire and maintain in-depth knowledge of Sirva applications to troubleshoot and resolve incidents within agreed service levels. The incumbent will identify continuous improvement opportunities and lead projects to improve application reliability and performance. The Application Support Engineer will provide coaching to other Application Support team members.

• 50%: Provide Tier 2 support to Sirva applications and escalate to Tier 3 as required.
• 20%: Identify, document and address root cause for application problems. Lead projects and initiatives to improve application reliability and/or performance. Create and maintain comprehensive application documentation including but not limited to details on architecture, configuration, integration, operational procedures, and known errors. Plan, configure, and maintain monitoring for Sirva applications to ensure meaningful information is provided when action is required. Respond to and investigate all alerts in a timely manner to understand the cause and adjust monitoring as required.
• 10%: Install, configure and maintain Sirva applications ensuring consistency across environments.
• 20%: Collaborate with multiple team members within Application Support and from other technical and non-technical teams.

Qualifications

• BS degree in Information Technology, Computer Science, or related field, can be substituted for sufficient work experience.
• Microsoft MCSE (Server Infrastructure) certification is an asset.
• 5+ years’ experience deploying, maintaining and troubleshooting technologies built on the Microsoft Windows stack – IIS 7+, MS .Net, SQL Server.
• Experience in web application development, knowledge of the complete software lifecycle including an understanding of software test techniques.
• Proficient with MS Transact-SQL.
• Experience with Azure DevOps.
• Experience with PowerShell.
• Ability to drive continuous improvement from a people, process, and technology perspective.
• Experience with monitoring tools: Solarwinds.
• Understanding the implementation and administration of common TCP/IP-based services: including DNS, DHCP, HTTP, SSH, SMTP is an asset.
• Possess an understanding of SDLC and ITIL Change Management Process.
• Experience using defect tracking tools to document and process documentation, hardware and software defects.
• Excellent communication and interpersonal skills.
• Ability to work with minimal to no supervision, and provide proactive updates to their leadership team.
• Ability to foster a team environment through transparency and collaboration.
• Ability to multi-task in a dynamic working environment.
• Interpersonal skills with the ability to work in a fast-paced environment and participate as an independent contributor.

Requirements

• Salary Range: $57,000-$78,000 CAD.
• Comprehensive benefits package that includes choice of two Medical plans and two dental plans; Retirement plan, RRSP employer match (after 1 year), Life & Disability Insurance, and more. Benefits are based on employment status and may not be available for temporary or part-time employees.
• Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.
• For positions available outside Canada, salaries will take into account local currency and market conditions, which may differ from the CAD salary range.

Benefits

• Comprehensive benefits package that includes choice of two Medical plans and two dental plans.
• Retirement plan, RRSP employer match (after 1 year).
• Life & Disability Insurance, and more.

Company Description

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.

At Sirva, we are committed to fair and transparent compensation practices. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.