[Hiring] Application Support Analyst @Spark Power

Role Description

Reporting to the Manager, Enterprise Applications, the Application Support Analyst provides day-to-day support for Spark Power's enterprise applications, including our ERP platform and its integrations, ensuring they remain stable, secure, and aligned with business needs. The Analyst helps users with application-related issues, assists in investigating and resolving incidents, and works with business users, vendors, and IT colleagues to drive continuous improvement across the application portfolio. This role suits a curious, methodical problem solver who takes ownership of issues through to resolution, communicates clearly with non-technical users, and is eager to grow their technical and business knowledge.

• Support enterprise applications by resolving assigned tickets and incidents within agreed service levels.
• Troubleshoot application, integration, and data issues, perform root cause analysis, and implement permanent fixes.
• Monitor application health, scheduled jobs, and integrations to proactively identify and address issues.
• Raise and escalate issues and risks with IT management and business process owners.
• Keep users and stakeholders informed of issue status, planned changes, and service impacts.
• Configure and maintain applications, including user access, roles, workflows, forms, and reports.
• Gather and document requirements for minor enhancements, and coordinate their testing.
• Execute test plans and support user acceptance testing for patches, upgrades, and new releases.
• Follow change management processes to ensure changes are documented, approved, and safely deployed.
• Coordinate with software vendors and support partners on case escalation and resolution.
• Develop and maintain knowledge base articles, support procedures, and end-user guides.
• Provide end-user training and guidance to improve adoption and reduce recurring issues.

Qualifications

• Minimum of 1 year of experience in an application support, systems analyst, or similar role.
• Experience supporting NetSuite or other ERPs such as Oracle Cloud ERP, JDE, or SAP S/4HANA is a strong asset.
• College diploma or university degree in Information Technology, Computer Science, Business, or a related discipline.
• Ability to analyze data and reports to support root cause analysis.
• Experience using ITSM ticketing tools and working within ITIL-aligned incident, problem, and change processes.
• Strong analytical and troubleshooting skills with a methodical approach to problem solving.
• Strong attention to detail with a focus on quality and service excellence.
• Ability to prioritize and manage multiple requests in a fast-paced, deadline-driven environment.
• Clear written and verbal communication, with the ability to explain technical concepts to non-technical users.
• Self-motivated, with a high level of initiative, accountability, and eagerness to learn.
• Working knowledge of Microsoft 365, including Excel, Teams, and SharePoint.

Benefits

• Competitive wages
• Excellent benefits package with flexible options and wellness spending accounts
• RRSP
• Hands-on and supportive leadership team
• Employee referral bonus program
• Corporate discounts (hotels, travel, insurance, retail..)
• …much more

Company Description

Spark Power is the leading independent provider of end-to-end electrical services and operations and maintenance services to the industrial, utility, and renewable asset markets in North America. We work to earn the right to be our customers' Trusted Partner in Power™. Our highly skilled and dedicated people, located in the communities we serve, combined with our knowledge of the power industry, technology expertise, and commitment to safety, ensures we deliver the right solutions that keep our customers' operations up and running today and better equipped for tomorrow.