[Hiring] Application Support Analyst @CAI

Role Description

As an Application Support Analyst, you will support our client's critical business applications Tuesday through Saturday from 8:00am-4:30pm ET.

CAI is hiring an Application Support Analyst to support critical business applications for a global Fortune 500 client. This is a full-time, remote position supporting East Coast business hours. The schedule is Tuesday through Saturday from 8:00am-4:30pm ET.

This role is ideal for an IT professional with at least one year of experience who is looking to gain hands-on experience supporting and troubleshooting enterprise applications. Candidates must be based in the continental United States. Only candidates without a need for sponsorship now or in the future will be considered.

What You’ll Do

• Resolve process, application and software issues within Linux servers, databases and other mission-critical systems
• Communicate and escalate application-related problems and issues to key stakeholders including management, development teams, end users and business leaders
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
• Write technical procedures and documentation for applications including operations documentation and user guides
• Perform routine maintenance and updates on applications and servers
• Use knowledge and judgment to diagnose issues reported to L3 support and resolve them efficiently
• Monitor the L3 mailbox and ensure all inquiries and requests are addressed
• Identify recurring problem trends and ensure troubleshooting efforts are completed

Qualifications

• Bachelor’s or Associate’s Degree in Information Technology or an equivalent combination of education and experience
• Unix and Linux command line experience and knowledge
• Ability to prioritize work
• Excellent analytical and problem-solving skills
• Based in the continental United States
• Able to work Tuesday - Saturday 8:00am-4:30pm ET

Requirements

• Knowledge of SQL Server databases
• Exposure to C/C++
• Scripting and automation experience

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Benefits

• $25 per hour
• Medical, dental, and vision insurance
• 401k retirement account access
• Paid sick leave and/or other paid time off as provided by applicable law