[Hiring] Application Analyst III - Healthy Planet Certified @Tufts Medicine

Role Description

This role focuses on the design, development, and implementation of information technology (IT) solutions to meet the organization's needs through new and existing applications, systems architecture, network systems, and applications infrastructure.

In addition, this role focuses on performing the following Client Applications Support duties:

• Designs, develops, implements, and updates internal IT applications in accordance with specifications and business needs.
• Designs, codes, tests, and debugs computer programs.
• Prepares systems documentation and training.

A professional individual contributor role that may direct the work of other lower-level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation, or delivery of processes, programs, and policies using specialized knowledge and skills typically acquired through advanced education. A senior-level role that requires advanced knowledge of job area typically obtained through advanced education and work experience.

Typically responsible for:

• Managing projects/processes.
• Working independently with limited supervision.
• Coaching and reviewing the work of lower-level professionals.
• Resolving difficult and sometimes complex problems.

Qualifications

• High school diploma or equivalent and ten (10) years of relevant experience OR
• Associate degree in information technology, finance, clinical field, or related field and eight (8) years of relevant experience OR
• Bachelor’s degree in information technology, finance, clinical field, or related field and six (6) years of relevant experience.

Requirements

• Apply detailed knowledge of system functionality to the implementation of new applications and modules.
• Use knowledge of user workflow to assist users in defining requirements.
• Use technical and analytical skills to determine the best approaches to tailoring systems to meet individual requirements.
• Build and configure systems to meet requirements, using available application tools.
• Create documentation of custom builds as appropriate.
• Develop test scenarios based on requirements.
• Participate in testing or lead integrated testing, coordinating resources and organizing issue tracking.
• Research and resolve issues.
• Provide input to application implementation event plans.
• Provide support during application implementation events, including occasional off-hours support.
• Lead small to medium size complex projects with oversight.
• Provide technical and professional guidance to less experienced resources as needed.
• Responsible for the more complex builds and issue research/resolution.
• Manage small and medium-sized projects with minimal managerial oversight.
• Develop key project management tools, including project plans, issues logs, testing plans, and application implementation events plans.
• Build enhancements to current functionality using application tools.
• Participate in detailed testing of software updates and upgrades.
• Respond to issues reported by users; research and resolve issues in a timely fashion.
• Provide excellent customer service: communicate in a friendly and professional manner, empathize with users on system issue impacts, set appropriate expectations on issue resolution.
• Responsible for ongoing on-call duties for one or more applications which generate incidents outside of business hours.
• Collaborate with vendor support personnel to research and resolve vendor product issues.
• Participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications.
• Participate in cross-training, as a trainer and a learner, for personal development and to ensure adequate secondary coverage on all applications.

Benefits

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range

$101,084.26 - $128,878.21