[Hiring] Analyst, Application Support Engineer @Santander

Role Description

The Analyst, Application Support Engineer troubleshoots software and ensures that help desk tickets are resolved on time. The incumbent maintains and supports existing software applications, identifies and resolves basic application issues and bugs; escalates complex application issues to management for resolution.

• Responds to inquiries and refers issues to the appropriate department or person and exhibits the necessary follow through with customers and/or staff involved.
• Recommends enhancements to existing software and applications to improve effectiveness.
• Configure and administer systems or applications to ensure changes are methodologically planned, executed and verified.
• Helps maintain quality, organization, and automation of software applications.
• Interacts with business areas, and systems analysts and/or business analysts to gain input and support decision making.
• Provide guidance and training to less experienced IT Specialists.
• Analyzes user stories written by domain experts and translate to technical solutions.
• Assists in special projects and tasks for the department of a diverse nature.
• Prepares a variety of routine and special reports as required.
• Escalates work issues to Team Lead or Manager as needed.
• Troubleshoot incidents reported by business units or end users.
• Participates in business and technical information technology solution implementations, upgrades, enhancement and conversions.

Qualifications

• Bachelor’s Degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required.
• 3+ Years Information Technology, Technical Application Development, or similar experience - Required.
• 3+ Years .NET Core, C#, PowerShell, SQL, VB, API and Vendor APIs, Jira, VMware Virtualization and Scrum Methodology experience – Preferred.
• 3+ Years Experience providing customer support for IT systems or applications - Preferred.
• 3+ Years Experience writing technical documentation for both technical and nontechnical audiences - Preferred.
• Analytical and problem solving skills.
• Basic communication skills.
• Ability to work independently and collaboratively.
• Ability to work effectively in a fast-paced environment.
• Ability to learn new technologies.
• Produces accurate and quality work; detail oriented.
• The ability to program in required language.
• General understanding of the technology project lifecycle.
• General understanding of financial services business environment.
• Requires broad theoretical job knowledge typically obtained through advanced education.
• Basic knowledge in development tools.
• Basic knowledge in programming languages and methodologies.
• Technical writing and documentation experience.
• Ability to communicate technical concepts to non-technical personnel.

Requirements

• No Certifications listed for this job.
• Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Benefits

• The base pay range for this position is posted below and represents the annualized salary range.
• Minimum: $76,875.00 USD
• Maximum: $130,000.00 USD
• Fair and competitive rewards package that reflects the impact you create and the value you deliver.

Company Description

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.