[Hiring] 1st Line NOC Engineer @Indigo TG

Role Description

This is a 6 month fixed term PAYE, Mon to Fri (days) assignment, which gives you the opportunity to join our NOC Engineer team responsible for the 24x7 monitoring, management, and support of MMI and customer network infrastructure, ensuring service availability, timely incident response, and compliance with customer Service Level Agreements (SLAs). The role serves as the first point of contact for alarms, incidents, dispatch requests, customer communications, vendor coordination, and operational escalations. The NOC Engineer proactively identifies network risks, manages tickets through resolution, and collaborates with internal engineering teams, customers, and field service providers to maintain network reliability and operational excellence.

Key Responsibilities

• Monitor network alarms, events, and service-affecting conditions using network monitoring platforms and respond within established SLAs.
• Perform initial troubleshooting, incident triage, and escalation of network, transport, power, environmental, and security-related issues.
• Create, update, manage, and follow up on trouble tickets through resolution while ensuring documentation accuracy.
• Coordinate with customers, vendors, field technicians, and internal engineering teams to support incident resolution, maintenance activities, and service restoration.
• Manage dispatch requests, site access approvals, maintenance windows, and field operations support.
• Monitor shared inboxes, communication channels, and service requests to ensure timely acknowledgment and response.
• Provide proactive monitoring, risk identification, and follow-up actions to minimize network outages and service disruptions.
• Maintain operational documentation, knowledge articles, shift handovers, and management reports.
• Participate in outage management, root cause analysis (RCA), and continuous process improvement initiatives.
• Deliver exceptional customer service while maintaining compliance with customer SLAs, operational procedures, and company standards.

Technical Requirements

• Experience with one or more of the following technologies and systems:
• Industry-Standard Network Platforms – Optical, IP, Ethernet, TDM
• DCN Networks
• Building Management Systems – HVAC, Power, Security
• Outside Plant and Fiber Experience, including OTDR
• Ticket Systems – Service Now, Salesforce, Zendesk
• NMS Platforms – Solarwinds, Zabbix, Netcool

Personal Requirements

• Strong analytical and troubleshooting skills.
• Customer-focused mindset with a commitment to service excellence.
• Ability to multitask and manage competing priorities.
• Strong attention to detail and documentation accuracy.
• Ability to work independently with minimal supervision.
• Effective decision-making skills under pressure.
• Strong organizational and time-management abilities.
• Willingness to learn new technologies and operational processes.
• Ability to work collaboratively across multiple teams and departments.
• Flexible and adaptable in a dynamic operational environment.
• Strong sense of ownership and accountability.

About You

• Experience with network monitoring tools.
• Familiar with ticketing systems and tickets workflow.
• Ideally a minimum of 3 years’ experience in a NOC environment supporting enterprise or ISP networks.
• Good knowledge of routing, switching, and firewalls.
• Good knowledge of transmission equipment’s and technologies (Sonet, DWDM, etc).
• Knowledge and experience with optical networks.
• Any industry certification is desirable (CCNA, CCNP, JNCIA, etc).
• Must have good communication and presentation skills.
• Ability to build and maintain good working relationships with colleagues and customers.
• Be able to deliver an excellent customer service.
• Familiar with any other European language is an advantage.