[Hiring] Workplace Violence Prevention Specialist @Mackenzie Health

Role Description

Reporting to the Director, Occupational Health and Wellness, the incumbent is responsible for developing and implementing programs to prevent and respond to workplace violence, including:

• Assessing risk
• Investigating incidents
• Developing and delivering de-escalation training using a variety of teaching methods and technologies

This position will collaborate closely with the Learning & Organizational Development team and Unit/Department leads across the organization in planning for the engagement of staff, managers, and senior leadership in the development of a positive safety culture in their area of responsibility. The role will also focus on creating and adapting learning materials and programs to meet the needs of adult learners, including overseeing CPI/GPA/Crisis Intervention training for the organization.

The incumbent will:

• Consult and educate front line staff and managers on addressing patients with responsive and/or aggressive behaviours
• Assist with monitoring performance, safety incident reports, and achievement of indicators
• Develop action plans to address areas of concern

Contribute to safe, quality care by:

• Ensuring compliance with relevant legislation and regulations regarding workplace violence prevention
• Developing, implementing, and maintaining workplace violence prevention programs, policies, and procedures
• Delivering training programs for employees on recognizing, preventing, and responding to workplace violence
• Conducting workplace violence risk assessments to identify potential hazards and vulnerabilities
• Investigating incidents and conducting debrief with multidisciplinary team
• Advising management on workplace violence prevention strategies
• Supporting front line staff and managers on addressing patients with responsive and/or aggressive behaviours
• Maintaining accurate records of workplace violence incidents, investigations, and training activities
• Preparing reports and recommendations on workplace violence prevention efforts
• Monitoring performance, achievement of indicators, and development of action plans to address areas of concern
• Monitoring and evaluating the effectiveness of workplace violence prevention and training programs

Qualifications

• Graduation from a degree or diploma program in Occupational Health & Safety from a recognized institution
• Minimum one-year professional Occupational Health & Safety experience, or an equivalent combination of education, training, and experience
• Project management certification or equivalent combination of education and experience

Requirements

• Working knowledge of workplace violence prevention principles and best practices in healthcare setting
• Knowledge of relevant legislation, regulations, and training programs (CPI/GPA/MOAB/Crisis Intervention)
• Demonstrated experience in designing, implementing, and advancing workplace violence prevention initiatives in a complex, unionized healthcare environment
• Strong healthcare project management capabilities, ability to work autonomously and drive results in a fast-paced environment
• Ability to manage implementation challenges and change resistance in complex environments
• Excellent communication, interpersonal, and conflict resolution skills, including in-depth knowledge of de-escalation techniques
• Ability to conduct thorough investigations and gather information objectively
• Strong knowledge of adult education principles
• Experience in developing and implementing training programs
• Proven experience in delivering and facilitating training sessions in person and online
• Strong organizational and analytical skills
• Ability to work independently and as part of a team
• Proven attendance record
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all
• Ability to perform the essential duties of the job
• Effectively uses empathy in interactions with others
• Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership, and Empathy
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment

Benefits

• Diploma or certificate in adult education preferred
• You may be required to work at any site of Mackenzie Health

Company Description

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.